Sam's Club logo

Retail Team Member - Cart Attendant

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $18.00 - $26.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Time Off
Life insurance
Tuition Reimbursement

Job Description

Sam's Club is a leading membership-only retail warehouse club, renowned for delivering exceptional value and an outstanding shopping experience to its members. As part of the Walmart family of companies, Sam's Club has a rich history of providing high-quality merchandise, unbeatable prices, and excellent customer service in a convenient warehouse setting. Established to serve small business owners and individual shoppers alike, Sam's Club offers a diverse range of products including groceries, electronics, furniture, and apparel, available in bulk quantities and at competitive prices. The company prides itself on innovation, member satisfaction, and fostering a positive, inclusive environment for both its customers and employees. Many associates consider Sam's Club not just a workplace but a place to grow professionally and personally through its comprehensive benefits programs and educational opportunities.

The Member Assist - Cart Attendant role at Sam's Club is pivotal in shaping the first and last impression members have when shopping. This position is designed for individuals who take pride in their work and thrive in physically active, fast-paced environments. The core responsibility of the role is to maintain a well-kept parking lot, ensure adequate availability of carts, and assist members with their purchases and loading needs, thereby creating a seamless and positive shopping experience. This role demands constant movement as attendants are on their feet assisting members regardless of weather conditions such as rain, snow, or sleet. Members rely heavily on the attendants for their efficiency and helpfulness, and as such, the role places member satisfaction as a top priority.

Attendants must greet members with a smile, provide exceptional customer service, and maintain cleanliness and organization in their designated areas. The role involves multi-tasking, problem-solving, and proactive communication. Depending on business needs, attendants may contact members regarding club order pickups, inform them of product availability issues, and assist in resolving member concerns. Maintaining safety within the club's premises is also paramount, including conducting safety sweeps and reporting hazards promptly.

Sam's Club values associates who show resilient attitudes and adaptability, embracing change and feedback to continuously improve their performance. This role offers competitive hourly wages ranging from $18.00 to $26.00, and dedicated performance-related incentives that increase earning potential. Benefits come with a comprehensive package including medical, vision, and dental insurance; financial plans such as 401(k), stock purchasing options, and company-paid life insurance; generous paid time off options; and other supports like disability coverage and tuition reimbursement programs.

Overall, the Member Assist - Cart Attendant job presents an excellent opportunity for those seeking a rewarding career with a respected retail brand. The environment is supportive, the work is impactful, and the benefits promote a well-rounded and fulfilling professional journey at Sam's Club.

Job Requirements

  • Ability to stand for long periods
  • availability to work in various weather conditions
  • willingness to perform physical tasks such as pushing carts and assisting with loading
  • ability to communicate clearly and effectively
  • basic math skills
  • adherence to company policies and safety procedures
  • legal eligibility to work

Job Qualifications

  • High school diploma or equivalent preferred
  • previous customer service experience preferred
  • ability to stand for long periods
  • excellent communication and interpersonal skills
  • ability to multitask in a fast-paced environment
  • problem-solving skills
  • ability to follow company policies and procedures
  • basic knowledge of cash register operations preferred

Job Duties

  • Ensures club pick up orders are filled by contacting members to notify when pickup time is delayed
  • informs members when products are unavailable and offers alternative options
  • ensures products are selected and packaged according to company policies
  • dispenses items when members arrive for pickup
  • resolves member issues and concerns
  • promotes the company’s products and services
  • maintains safety of facility by conducting safety sweeps and reporting unsafe situations
  • provides member service by greeting, assisting with purchases, and processing transactions
  • organizes and maintains availability of carts and flatbeds
  • assists members with transporting items
  • maintains parking lot cleanliness
  • complies with company policies and ethical standards
  • completes work assignments using company resources and collaborates with team members
  • communicates progress and addresses improvement opportunities
  • adapts to change and learns from feedback

Job Criteria

Experience

Entry Level (1-2 years)


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