Retail Supervisor, Lenox Square Mall

Nespresso is a leading global coffee company renowned for its commitment to quality, sustainability, and innovation. Certified as a B Corporation, Nespresso upholds a strong dedication to its triple bottom line: People, Profit, and Planet. The company's ethos centers around creating exceptional coffee experiences while promoting positive social and environmental impact. With a global presence, Nespresso encompasses a variety of facets including factories, boutiques, and office locations, offering diverse and enriching career opportunities for growth and development.

At Nespresso, employees are encouraged to bring their authentic selves to work and are empowered to innovate and inspire as part of a supportive and collaborative team culture. The company prioritizes diversity, inclusion, and sustainability as core pillars, which are integral to its vision of transforming global coffee culture and driving positive change.

The role of Team Lead at Nespresso's retail boutique in Lenox Square Mall is an exciting leadership opportunity within a brand celebrated for its connection, quality, and exceptional customer experiences. As a Team Lead, you will operate alongside the Boutique Manager and Assistant Store Manager to elevate the customer journey through outstanding leadership and a passion for excellence in service.

This position invites a passionate individual who loves coffee and customer service to lead with purpose by inspiring and coaching their team to deliver remarkable service and deepen customers' understanding of Nespresso's products and sustainable practices. As a Team Lead, you will be a pivotal force in fostering a hospitality-driven culture that not only meets but exceeds sales targets and maintains operational standards.

Nespresso offers competitive pay for this role, approximately $24.50 per hour, supplemented with a quarterly bonus based on team sales and service performance. The company emphasizes growth and development, providing team members with opportunities to build a fulfilling career aligned with their individual aspirations. Nespresso supports career progression through personal development initiatives and promotes a caring culture that makes the workplace warm, welcoming, and revitalizing.

Purpose-driven work is a hallmark of the Nespresso experience. Through its standing as a B Corp, Nespresso views coffee as a force for good, making a positive impact on communities and the planet. Employees are proud to contribute to this mission, ensuring their work is meaningful and aligned with sustainability goals.

The Team Lead will be responsible for managing day-to-day store operations, driving sales by maximizing productivity, and building lasting customer relationships. You will ensure excellence in operational execution including maintaining store standards for cleanliness, visual merchandising, inventory management, and compliance with cash processes and quality standards. Safety is a priority, and you will help maintain a safe, healthy environment for employees and customers alike.

Customer and hospitality excellence are central to the role, involving skillful storytelling to engage guests with product knowledge and sustainability stories, providing complimentary coffee tastings, and creating memorable coffee experiences that encourage repeat business. Inspiring and leading your team through coaching and development is vital to foster a high-performing, collaborative team culture.

Nespresso values employees who bring a growth mindset, adaptability, and creativity in problem-solving while thriving in a team setting. This role requires strong communication, time management, and analytical skills, as well as reliability and the ability to work flexible shifts, including weekends and holidays.

Overall, joining Nespresso as a Team Lead offers a meaningful career pathway within a prestigious brand that champions quality, sustainability, diversity, and a transformative coffee experience, supported by an inclusive and engaging workplace culture where you and your team can thrive and grow together.