Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $77,000.00
Work Schedule
Standard Hours
Benefits
Career growth opportunities
401(k) with employer matching
Mental Health Resources
Medical insurance
Dental Insurance
Paid Time Off
Employee Discounts
Job Description
Mattress Firm is a leading specialty retailer dedicated to helping people sleep well so they can live well. With a strong national presence and a focus on exceptional customer service, Mattress Firm offers a diverse range of quality sleep products including mattresses, bed frames, and accessories tailored to meet the unique needs of every customer. The company prides itself on creating an engaging and supportive environment for both customers and employees, allowing for career growth and success within the retail industry. As an organization, Mattress Firm places great importance on inclusivity, diversity, and equal employment opportunities, fostering a work culture that values respect, innovation, and integrity.
The Senior Store Manager role at Mattress Firm is an exciting and pivotal position responsible for leading multiple store units toward achieving sales targets, executing company initiatives, and maintaining high standards in merchandising and customer engagement. This full-time role offers a competitive salary range between $55,000 and $77,000 per year, with additional bonus opportunities available based on leadership and performance. The Senior Store Manager serves as a key figure in driving store performance by coaching teams, managing operational standards, and ensuring an exceptional omni-channel customer experience.
In this leadership role, the Senior Store Manager will oversee staff training and development, create a welcoming environment centered around the customer, and collaborate closely with various departments such as marketing and distribution to promote sales growth and brand awareness. Responsibilities include managing workforce scheduling, maintaining adherence to company policies and state regulations, and driving key performance indicators (KPIs) for multiple store locations. The position also demands an individual capable of managing recruiting efforts and promoting continuous learning and professional growth among store associates.
With an emphasis on a customer-first philosophy, the Senior Store Manager is instrumental in shaping the in-store atmosphere to ensure that every customer receives personalized attention and support in finding their ideal mattress and sleep solutions. The role also supports strategic execution of merchandising and in-store marketing, contributing to an engaging retail experience that aligns with Mattress Firm's reputation as a trusted sleep expert. Candidates will find a dynamic and rewarding career path with strong earning potential through uncapped commissions and a 401(k) match, complemented by comprehensive health benefits and mental health resources.
The Senior Store Manager role at Mattress Firm is an exciting and pivotal position responsible for leading multiple store units toward achieving sales targets, executing company initiatives, and maintaining high standards in merchandising and customer engagement. This full-time role offers a competitive salary range between $55,000 and $77,000 per year, with additional bonus opportunities available based on leadership and performance. The Senior Store Manager serves as a key figure in driving store performance by coaching teams, managing operational standards, and ensuring an exceptional omni-channel customer experience.
In this leadership role, the Senior Store Manager will oversee staff training and development, create a welcoming environment centered around the customer, and collaborate closely with various departments such as marketing and distribution to promote sales growth and brand awareness. Responsibilities include managing workforce scheduling, maintaining adherence to company policies and state regulations, and driving key performance indicators (KPIs) for multiple store locations. The position also demands an individual capable of managing recruiting efforts and promoting continuous learning and professional growth among store associates.
With an emphasis on a customer-first philosophy, the Senior Store Manager is instrumental in shaping the in-store atmosphere to ensure that every customer receives personalized attention and support in finding their ideal mattress and sleep solutions. The role also supports strategic execution of merchandising and in-store marketing, contributing to an engaging retail experience that aligns with Mattress Firm's reputation as a trusted sleep expert. Candidates will find a dynamic and rewarding career path with strong earning potential through uncapped commissions and a 401(k) match, complemented by comprehensive health benefits and mental health resources.
Job Requirements
- Legal authorization to work in the United States without the need for sponsorship
- ability to lift or move 50+ pounds
- willingness to conduct workforce management activities
- strong interpersonal and communication abilities
- experience in training and coaching employees
- ability to manage multiple retail store locations
- capability to plan and execute marketing initiatives
- commitment to customer-centered service
- eagerness to develop skills through ongoing training
Job Qualifications
- High school diploma or equivalent
- prior retail or sales management experience preferred
- strong leadership and communication skills
- ability to train and develop team members
- proficient in workforce management and scheduling tools
- knowledge of merchandising and marketing strategies
- commitment to exceptional customer service
- ability to manage multiple store locations
- experience with social media promotional activities
- capacity to maintain compliance with company policies and regulations
Job Duties
- Drive individual and team sales performance and KPIs
- train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback
- create an environment where customers always at the center and have an exceptional experience
- communicate professionally and regularly with field employees to address immediate concerns and questions
- assist in multi-store staffing, interviewing, and hiring qualified candidates
- continue to develop skills, competencies, and product knowledge through assigned coursework and training
- conduct workforce management activities utilizing operations team support and tools
- achieve or exceed individual store financial targets through effective execution and customer service
- ensure store execution of product merchandising, marketing, and POP standards
- ensure company policies and state regulations are followed
- partner with marketing to plan, implement and monitor assigned store’s social media strategy to impact brand awareness and sales
- lift or move 50+ pounds
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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