Retail Store Manager In Training

Alameda, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $77,250.00 - $1.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Retirement fund

professional development training

Commuter Benefits

Flexible healthcare spending account

Mental health and wellbeing program

Job Description

Goodwill of the San Francisco Bay is a prominent nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities through meaningful employment and career development opportunities. With a strong commitment to creating inclusive and welcoming environments, Goodwill offers extensive career pathways in industries such as technology, retail, warehousing and logistics, e-commerce, and corporate services. Headquartered in Alameda, California, Goodwill of the San Francisco Bay operates several retail stores that serve as vital community hubs. These stores not only provide quality donated goods to customers but also generate essential revenue to support Goodwill’s broader mission of accessible training, education, and employment services.

The position of Retail Store Manager in Training (MIT) at Goodwill of the San Francisco Bay offers a unique and rewarding career launchpad for individuals passionate about retail management and community impact. This full-time role pays an annual salary of $77,250 and includes monthly performance-based bonuses contingent upon successful completion of a comprehensive training program. The MIT program is structured to equip trainees with a thorough understanding of retail operations by allowing them to rotate through all key positions within the store environment. Trainees receive hands-on experience in areas including store management, customer service excellence, operational procedures, inventory control, and team leadership.

Upon successful completion of the training, the Retail Store Manager assumes full ownership of a designated retail store. They become responsible for fostering a positive store culture, managing financial performance, overseeing inventory and donation processing, and cultivating strong community partnerships. The manager leads a team that includes Assistant Store Managers, Production Team members, and Donation Attendants, ensuring that staff are well-trained and motivated to deliver exceptional customer experiences and meet organizational goals.

This role emphasizes leadership development, strategic planning, and operational excellence within the retail environment. Goodwill’s Retail Store Managers play a critical role in advancing the organization’s mission by driving business success in a way that supports community employment initiatives. The position requires adaptability, as managers may be transferred between stores or asked to cover shifts in response to business needs. The organization values diversity, equity, and inclusion and promotes these principles throughout its workplace and community engagements.

Goodwill offers a robust benefits package including medical, dental, and vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending accounts, and access to mental health and wellbeing resources. This supportive environment is ideal for candidates looking to grow their careers in retail management while making a meaningful social impact. Goodwill of the San Francisco Bay is an equal opportunity employer committed to fair employment practices and offers reasonable accommodations for individuals with disabilities.

This comprehensive position is ideal for individuals who are ready to lead with integrity, inspire teams, and manage store operations with a focus on both financial outcomes and community engagement. If you seek a career where your work contributes directly to empowering individuals and strengthening communities, the Retail Store Manager in Training position at Goodwill could be your next opportunity.

Job Requirements

High School Diploma or equivalent
two years’ work experience in Retail Management, preferably thrift
one-year customer service experience
proficient in Microsoft Office Suite
ability to pass a background check and drug screen, where applicable for position
ability to speak and read English proficiently
must have reliable transportation

Job Qualifications

High School Diploma or equivalent
two years’ work experience in Retail Management, preferably thrift
one-year customer service experience
proficient in Microsoft Office Suite
ability to speak and read English proficiently

Job Duties

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
coordinates with Retail District Manager to develop and implement strategic plans to help drive donations
monitors product levels daily to achieve bottom line sales budget against targets
ensures payroll costs and operating costs are managed to budget
ensures Team Members deliver excellent customer service to donors and customers
ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
partners with community businesses and organizations to promote Goodwill mission
maintains regular and consistent in-person attendance
serves as a Goodwill ambassador to the community
transfers to different stores at any given moment due to business needs
covers shifts at different stores at any moment due to business needs
ensures that all Team Members are well-trained and fulfill their duties and responsibilities
ensures Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing
ensures Production Team processes, prices, and displays product per company standards and to achieve store goals
under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance
ensures that Team Members are operating per company standards and procedures
must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes
partners with support areas to further business goals and ensure compliance with applicable policies, procedures, and regulations
builds a high-performing team
responsible for performance management, staffing, compensation, and development of Team Members
ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates
plays critical role in driving company culture change efforts and change management processes
models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation
performs other related duties, as assigned