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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $27.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
employee discount
Parental leave
Job Description
Bath & Body Works is a leading specialty retailer renowned for its commitment to delivering exceptional fragrances and memorable customer experiences. As a brand focused on self-expression and wellness, Bath & Body Works prides itself on creating a culture of belonging where everyone is valued and respected. The company continuously invests in its associates by providing fair pay, comprehensive benefits, and career development opportunities designed to help employees thrive professionally and personally. With a mission centered around improving communities and promoting sustainability, Bath & Body Works serves millions of customers across the United States and beyond, consistently setting retail industry... Show More
Job Requirements
- High school diploma, GED certificate, or relevant work experience
- Must be available to work peak days and varied shifts including evenings, weekends, and holidays
- Ability to lead, inspire, and develop a diverse team
- Strong communication and interpersonal skills
- Physical ability to perform retail duties including lifting up to 50 pounds and climbing ladders
- Commitment to maintaining safety and company standards
- Ability to handle multiple operational tasks efficiently
Job Qualifications
- Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment
- 2+ years of experience in a manager role, preferably in a retail setting
- Thrives in a customer-first based retail environment
- Ability to foster a customer-focused selling culture
- Passion for attracting, developing, and retaining top talent
- Effective communication skills, being open to feedback, and the ability to adapt quickly
- Ability to provide in the moment coaching to associates
- Ability to de-escalate store and customer situations effectively
- Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
Job Duties
- Attract, hire, develop, inspire, and retain top talent including the store leadership team
- Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership
- Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues
- Partner with the store leadership team to support action plans that improve results and ensure effective execution of operational activities
- Implement and sustain floorset direction to optimize the business and bring the product story to life
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
- Set the direction and goals for the day/shift when associates arrive for work
- Provide individual and team performance feedback
- Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
- Lead exceptional in-store customer experiences through demonstrating and modelling selling behaviors rooted in company values and elevated product knowledge
- Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
- Train, coach, reward, and motivate associates to improve selling and the customer experience
- Reinforce selling expectations, performance, results, and accountability with all associates
- Ensure all store positions meet physical activity requirements such as standing, walking, reaching, lifting, climbing ladders, bending, and kneeling
- Consistently provide the safest, cleanest, and most engaging experience by adhering to all safety standards and expectations
- Maintain company values, policies, and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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