Retail Store Manager

The Michaels Companies Inc. is a prominent leader in the retail arts and crafts industry, dedicated to fueling the joy of creativity and celebration. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in the United States and in Canada, alongside a strong online presence at Michaels.com and Michaels.ca. The company not only specializes in providing a wide range of creative supplies but also owns Artistree, a manufacturer known for its custom and specialty framing merchandise. As a destination for all things crafty, Michaels stands out as a vibrant hub where customers and team members alike can explore and express their creative passions.

Michaels prioritizes the wellbeing and growth of its Team Members by offering robust benefits packages for both full-time and part-time employees. These benefits include health insurance comprising medical, dental, and vision coverage, paid time off to support work-life balance, tuition assistance encouraging continual learning, generous employee discounts, and more. They are committed to an inclusive work environment, supporting all individuals fully by providing reasonable accommodations as needed, thereby fostering diversity and equal opportunity for everyone in their workforce.

The full-time Store Manager role at the Louisville - Outer Loop, KY store location is a key leadership position focused predominantly on managerial responsibilities. The Store Manager will lead and manage the entire store team, ensuring delivery of great customer experiences that fulfill the Customer Brand Promises, while simultaneously achieving desired financial and operational results. This role emphasizes strategic leadership, accountability, and team development rather than engaging in non-managerial tasks like cashiering or stocking shelves.

Key responsibilities include adherence to Standard Operating Procedures and company policies, managing compliance with relevant laws and regulations, and striving to meet sales, profit, and key performance indicators (KPIs) aligned with annual objectives. The Store Manager will also spearhead safety and shrink prevention programs, oversee staffing and training processes including hiring and coaching, and lead performance management and disciplinary actions as necessary. Furthermore, this manager serves as the Manager on Duty (MOD), providing operational leadership, including cross-training of all department managers, particularly in custom framing selling and production.

This role requires someone who can interact respectfully and positively with team members and customers, projecting a professional image and embodying the company’s core values and vision. The working environment is a public retail setting that includes climate-controlled public areas, stock rooms, and some outdoor work components. The role demands physical activity including standing for long periods, moving throughout the store, lifting, carrying, and reaching. Work schedules will include nights, weekends, and early mornings. The company is committed to providing reasonable accommodations to qualified individuals as needed.

Overall, this Store Manager position offers an exciting opportunity to lead a dynamic retail store in a reputed company known for creativity and innovation. It provides a substantial leadership challenge and opportunity for personal and professional growth within a supportive and inclusive workplace committed to helping all team members excel and contribute to the company’s mission.