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Retail Store Customer Service Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $17.00
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Health Insurance
Retirement Plan
Paid Time Off
employee discount
Career Development
wellness programs
Life insurance

Job Description

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products for various industries and consumers. Established with the purpose to inspire and improve the world by coloring and protecting what matters, Sherwin-Williams offers an extensive range of innovative solutions that brighten and strengthen environments. The company is renowned for its commitment to quality, customer service, and community involvement. With a presence that extends into retail stores, specialty wholesale branches, floorcovering facilities, and delivery terminals, Sherwin-Williams provides significant career opportunities in a stable and growing business. The organization values its employees and invests in their development, well-being,... Show More

Job Qualifications

  • Have a valid, unrestricted driver's license
  • have at least a high school diploma or GED
  • have at least one (1) year of experience working in a delivery, retail, or customer service position
  • have previous work experience selling paint and paint-related products
  • have previous work experience operating tinting and mixing equipment
  • ability to read, write, comprehend, and communicate in more than one language
  • ability to read, write, comprehend, and communicate in Spanish

Job Duties

  • Ensure high levels of customer satisfaction through excellent sales service
  • assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • build productive trust relationships with wholesale and retail customers
  • process sales transactions accurately and consistent with policies and procedures
  • follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • maintain precise work order files and formulas
  • pull appropriate products from the sales floor or warehouse
  • tint and mix products, as needed, to customer specifications
  • stock shelves and set up displays
  • clean store equipment
  • load/unload delivery trucks
  • assist in making deliveries, as needed
  • maintain in-stock and presentable condition assigned areas
  • remain knowledgeable on products offered and discuss available options
  • comply with inventory control procedures
  • suggest ways to improve sales

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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