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LINDT & SPRUNGLI logo

Retail Shift Supervisor

Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan

Job Description

Lindt USA is part of Lindt and Sprüngli, a world-renowned premium chocolate manufacturer recognized for its craftsmanship and commitment to quality. With over 65 wholly-owned Lindt Chocolate Shops across the United States, Lindt USA is dedicated to delivering a luxurious chocolate experience to its customers by combining exceptional products with outstanding service. Lindt is not just a chocolate maker; it is a brand that embodies passion, excellence, and innovation in fine chocolate. The company prides itself on creating products that are both a treat and a treasure, appealing to chocolate lovers who seek flavor, texture, and a memorable indulgence.

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Job Requirements

  • High school graduate or equivalent
  • Prior retail experience, preferably in specialty retail environment
  • Proven sales background
  • Ability to take direction and effectively delegate and execute through others
  • Basic math and/or accounting skills
  • Must be available to work nights, weekends, and holidays
  • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
  • Ability to climb, balance, stoop, kneel, crouch and reach with arms

Job Qualifications

  • Proven sales background
  • Ability to take direction and effectively delegate and execute through others
  • Basic math and/or accounting skills
  • Prior retail experience preferably in specialty retail
  • High School Graduate or equivalent
  • Associates Degree preferred
  • Ability to climb, balance, stoop, kneel, crouch and reach with arms

Job Duties

  • Ensure store meets or exceeds weekly, monthly, annual sales plan and contributes to district's sales plan
  • Model and communicate store's sales mission to staff
  • Assist with development of team members' commitment to sales results
  • Supervise staff to ensure sales goals and key performance indicators are met
  • Model Lindt standards such as 4 Moments of Influence, dress code, up-selling and sales focus
  • Monitor and escalate stock levels to avoid out of stocks, overstocks, or dated product
  • Support Store Manager with training sales staff to ensure a knowledgeable and well-trained team
  • Help train sales staff and develop sales techniques and product knowledge
  • Escalate issues to Store Management promptly and professionally
  • Ensure store meets operational controls including inventory control, cash management, quality assurance compliance, and store cleanliness

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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