Polly's Pies logo

Retail Service/Cashier

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.00 - $16.50
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Meals
flexible schedule
Employee Discounts
Career development opportunities

Job Description

Polly's is a well-established restaurant brand known for its commitment to providing guests with exceptional dining experiences through high-quality food and outstanding customer service. As a respected name in the casual dining industry, Polly's emphasizes hospitality, quality, and teamwork to create a welcoming atmosphere for every guest. With a focus on community values and guest satisfaction, Polly's has built a reputation for being one of the go-to places where patrons feel valued and appreciated. The company prides itself on maintaining a positive work environment that empowers its employees to deliver superior service while upholding its core values. Polly's operates in a dynamic and fast-paced industry, offering both dine-in and "to go" services, which require flexibility and dedication from all team members.

The Host role at Polly's is essential in shaping the overall guest experience. This position is the initial point of contact for guests, responsible for greeting, seating, and assisting patrons promptly and courteously. As a Host, you will play a pivotal role in supporting the restaurant's operations by managing "to go" orders, maintaining the cleanliness and organization of the lobby and dining areas, and providing assistance to other team members including the bakery staff. This role demands excellent communication skills, a friendly attitude, and the ability to multitask in a service-oriented environment.

The ideal candidate exhibits outstanding guest service skills, is dependable, and is capable of working flexible hours including mornings, mid-days, nights, weekends, and holidays. Duties include processing payments accurately, following cash handling and PCI compliance standards, and promoting the restaurant's culture and teamwork. Attention to detail in food presentation, safety, and sanitation is crucial to maintaining Polly's high standards. This is a part-time or full-time role depending on the restaurant's needs, and while specifics may vary by location, the position offers a competitive hourly wage with opportunities for advancement based on performance and commitment.

Overall, the Host at Polly's acts as a brand ambassador, ensuring guests feel welcome and valued from the moment they arrive until they leave. This position is perfect for individuals who enjoy hospitality, thrive in a team-oriented setting, and are passionate about delivering memorable dining experiences.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Valid food handlers card if required by local regulations
  • Ability to work flexible schedule including mornings mid-days nights weekends and holidays
  • Reliable transportation to work
  • Ability to communicate effectively and respectfully with guests and team members
  • Basic math skills for cash handling
  • Ability to stand and move for extended periods
  • Strong interpersonal skills and positive attitude

Job Qualifications

  • Outstanding guest service skills
  • Ability to communicate with ease and clarity
  • Good organization skills
  • Accuracy and honesty of handling revenues and aspects of the revenue control system
  • Exceptional math and analytical skills
  • Strong work ethic
  • Ability to act on and solve minor problems in courteous manner
  • Ability to multi-task and work under pressure in a service oriented environment
  • Valid food handlers card if required by county

Job Duties

  • Enhance the guest experience making them feel welcome with friendly helpful and respectful attitude
  • Function as a host for the restaurant to greet seat guests and answer phones
  • Support to process to go orders and transactions for guests protect the brand by certifying presentation and quality of products
  • Pack food items roll silverware make coffee fill beverage cups and assist to clear dishes
  • Maintain clean orderly lobby checkout marketplace and bathroom areas stock shelves and pie cases empty trash receptacles and restock supplies as needed
  • Demonstrate an extensive knowledge of the Pollys brand menu current promotions able to educate guests on menu items and identify ingredients
  • Commitment to maintain PCI compliance standards with operation of credit card machines and point of sale system

Job Criteria

Experience

Entry Level (1-2 years)


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