Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Tuition Assistance
company-matching 401(k)
Employee Stock Purchase Program
associate discount
Skills training program
Job Description
Lowe's Companies, Inc. (NYSE: LOW) stands as a leading entity in the home improvement retail sector, recognized as a FORTUNE 100 company. With a robust footprint spanning over 1,700 home improvement stores, 530 branches, and 130 distribution centers, Lowe's serves approximately 16 million customer transactions weekly, showcasing an impressive fiscal presence with sales exceeding $83 billion in 2024. Headquartered in Mooresville, North Carolina, Lowe's commitment stretches beyond commerce to encompass community development initiatives including creating safe, affordable housing, enhancing community infrastructure, fostering the growth of skilled trade professionals, and providing disaster relief. Employing around 300,000 associates, Lowe's maintains a dynamic workforce invested in delivering high-quality customer experiences and fostering inclusive work environments.
The Customer Service Associate role at Lowe's is integral to its commitment to superior customer engagement and support. Ideal for individuals passionate about assisting customers in overcoming their home improvement challenges, this role offers an engaging opportunity to work in a vibrant retail environment. Customer Service Associates function as the welcoming face of Lowe’s, ensuring customers feel comfortable and well-guided throughout their shopping experience. Their responsibilities span assisting in product location, providing pertinent information, occasionally loading merchandise, and maintaining a well-organized retail space. These associates typically work within specific departments, such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, where their expertise can be honed and applied.
The position is adaptable in nature, suitable for those seeking part-time positions or a platform to grow within the company. Lowe's supports its associates with a comprehensive benefits package that emphasizes well-being, professional development, and financial security - featuring health insurance options, a tuition assistance program, company-matching 401(k), employee stock purchase plans, associate discounts, and specialized skills training through the Track to the Trades program. The role requires interpersonal skills, attentiveness to customers' needs, and the physical ability to perform duties that may include prolonged standing and lifting. Working conditions vary and may expose associates to different weather elements and environments, emphasizing the need for adaptability and commitment.
Lowe's prides itself on its inclusive hiring practices, strongly encouraging bilingual individuals, military personnel, and veterans to apply. The company fosters a diverse and equitable workplace where various backgrounds and experiences are valued and respected. This role does not require regular travel but may involve occasional visits to meetings, training sessions, or support at other store locations. Overall, the Customer Service Associate position at Lowe’s presents a blend of professional growth, community involvement, and a supportive workplace culture dedicated to customer satisfaction and associate development.
The Customer Service Associate role at Lowe's is integral to its commitment to superior customer engagement and support. Ideal for individuals passionate about assisting customers in overcoming their home improvement challenges, this role offers an engaging opportunity to work in a vibrant retail environment. Customer Service Associates function as the welcoming face of Lowe’s, ensuring customers feel comfortable and well-guided throughout their shopping experience. Their responsibilities span assisting in product location, providing pertinent information, occasionally loading merchandise, and maintaining a well-organized retail space. These associates typically work within specific departments, such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, where their expertise can be honed and applied.
The position is adaptable in nature, suitable for those seeking part-time positions or a platform to grow within the company. Lowe's supports its associates with a comprehensive benefits package that emphasizes well-being, professional development, and financial security - featuring health insurance options, a tuition assistance program, company-matching 401(k), employee stock purchase plans, associate discounts, and specialized skills training through the Track to the Trades program. The role requires interpersonal skills, attentiveness to customers' needs, and the physical ability to perform duties that may include prolonged standing and lifting. Working conditions vary and may expose associates to different weather elements and environments, emphasizing the need for adaptability and commitment.
Lowe's prides itself on its inclusive hiring practices, strongly encouraging bilingual individuals, military personnel, and veterans to apply. The company fosters a diverse and equitable workplace where various backgrounds and experiences are valued and respected. This role does not require regular travel but may involve occasional visits to meetings, training sessions, or support at other store locations. Overall, the Customer Service Associate position at Lowe’s presents a blend of professional growth, community involvement, and a supportive workplace culture dedicated to customer satisfaction and associate development.
Job Requirements
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months experience using common retail technology, such as smart phones and tablets
- reading, writing, and performing basic arithmetic (addition and subtraction)
- able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Job Qualifications
- 6 months of retail and/or customer service experience
- bi-lingual skills
- certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials)
Job Duties
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
- assist customers with locating and handling merchandise
- down stock merchandise by looking for empty areas on shelves and replenishing supplies
- process orders and deliveries accurately so customers receive merchandise as expected and on time
- cross-functionally train in other areas of the store to help deliver the best customer service
- prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
- guide customers through shopping or checkout
- complete other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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