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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Job Description
The Michaels Companies Inc is a premier arts and crafts retail company established in 1973 and headquartered in Irving, Texas. As the largest specialty arts and crafts retailer in North America, Michaels operates a robust network of over 1,300 stores in 49 U.S. states and Canada, complemented by its thriving online platforms, Michaels.com and Michaels.ca. The company is renowned for its dedication to inspiring creativity and enhancing the joy that comes from artistic expression. Michaels also includes subsidiaries such as Artistree, a producer of distinctive framing products, and MakerPlace by Michaels, an online marketplace for unique handcrafted items. Michaels prides... Show More
Job Requirements
- Must be at least sixteen years of age
- Ability to stand for long periods
- Capacity to bend, lift, carry, stretch, and move bulky items
- Ability to reach high shelves using ladders or similar equipment
- Must meet federal, state, and local legal employment standards
- Willingness to work varied hours including nights, weekends, and early mornings
Job Qualifications
- Previous retail or customer service experience is desirable
- Ability to stand for extended periods
- Ability to freely navigate the store
- Capability to perform routine physical activities including bending, lifting, carrying, and stretching
- Effective communication skills
- Ability to interact positively with customers and team members
- Must be at least sixteen years old
- Familiarity with customer service software or point of sale systems is a plus
Job Duties
- Offer support to clients in finding items, making purchases, and resolving inquiries
- Ensure a quick and pleasant customer checkout process
- Adhere to cash management protocols
- Encourage customers to explore the advantages of the Rewards program and Private Label Credit Cards and assist them in signing up
- Teach clients about the importance of the Voice of the Customer (VOC) questionnaire
- Support with all-inclusive channel strategies, encompassing Purchase Online Retrieve in Store (PORS) and Dispatch From Store (DFS) methods
- Engage in the activities of unloading trucks, stocking shelves, and following planograms
- Accountable for ensuring the completion of merchandise recovery and maintenance tasks, such as managing merchandise returns and restocking, as well as overall store recovery for a well-organized and adequately stocked store
- Execute tasks related to Store In Stock Optimization (SISO) and perform additional responsibilities as directed
- Follow SOPs and company initiatives to meet legal standards and regulations
- Engage with others in a manner that embraces and respects their perspectives
- Uphold a positive and courteous demeanor, even during challenging circumstances
- Champion the organization’s mission and principles
- Embody a positive reputation and set an example for fellow team members
- Be trained in both selling and producing custom frames
- Perform other additional responsibilities as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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