Retail Party/Event Host

The Michaels Companies Inc., established in 1973 and headquartered in Irving, Texas, is the leading destination for creating and celebrating in North America. Operating over 1,300 stores across 49 states and Canada, Michaels serves as a premier retailer for arts, crafts, framing, floral, and decorative products. Known for fostering creativity, Michaels also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. The company’s mission is to fuel the joy of creativity and celebration, offering both in-store and online shopping experiences at Michaels.com and Michaels.ca. Michaels places a strong emphasis on the wellbeing of its team members, providing comprehensive benefits that include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. This supportive work environment ensures every team member is equipped to succeed and grow.

The Store Event Coordinator role at the Michaels store in Omaha, NE, is geared towards individuals who are passionate about crafts and community engagement. This position entails planning, coordinating, and facilitating events, including children’s birthday parties and craft classes, to create a memorable, stress-free, and enjoyable experience for all guests. As a key team member, the Event Coordinator will deliver exceptional customer service by assisting guests in shopping and quickly finding what they need, while ensuring smooth and friendly checkout experiences. The role requires multitasking across various operational duties such as truck unloading, merchandise replenishment, and maintaining high store recovery standards in line with Michaels’ brand promises.

The Event Coordinator will be deeply involved in event management, from scheduling and administering multiple events concurrently to engaging clients of all ages. The position demands creative instruction and demonstration skills for craft projects, including additional party features like face painting and party favors. Communication with clients and store teams is paramount to tailor events that satisfy customer expectations and ensure seamless execution. The role also encompasses administrative responsibilities like managing correspondence, paperwork, and continuously adapting event plans based on client feedback.

Customer experience is at the heart of the job. The coordinator will assist customers in locating products, promoting Michaels’ rewards programs, facilitating enrollments, and educating customers about voice-of-customer surveys. The job includes supporting the store’s omnichannel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Other operational responsibilities include participating in stock management, merchandising, shrink and safety programs, and maintaining store cleanliness.

Michaels is committed to equal opportunity employment and inclusivity, providing reasonable accommodations to qualified individuals with disabilities. Working at Michaels offers a dynamic environment involving interaction with diverse customers and team members, including handling physical aspects such as standing for extended periods, moving about the store, and managing merchandise. The role involves work during nights, weekends, and early mornings. This Job not only demands enthusiasm, excellent communication, interpersonal skills, and creative problem-solving but also a genuine passion for delivering excellent customer experiences and fostering community through creative events.