Retail Party & Event Host P/T

The Michaels Companies Inc. is a renowned retail company specializing in arts and crafts supplies, with over 1,300 stores operating across 49 states and Canada as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the premier destination for creative enthusiasts and crafters, offering a wide range of products and services designed to inspire creativity, celebrate milestones, and engage communities through hands-on crafting experiences. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, further enhancing its product offerings with personalized and specialized items.

At the heart of Michaels' retail operations is the commitment to customer satisfaction and community engagement. The company prioritizes the wellbeing of its team members by providing comprehensive benefits, including medical, dental, and vision insurance, tuition assistance, paid time off, and generous employee discounts. Michaels is dedicated to fostering an inclusive environment where all team members and customers feel valued and empowered to create, innovate, and collaborate.

This position is located at the Michaels store in Plano, TX, situated near the Highway 121 area. The role is an essential part-time or full-time opportunity focused on event coordination and customer engagement within the store setting. The candidate will plan, coordinate, and facilitate diverse events such as children’s birthday parties and various craft classes, with an emphasis on delivering a fun, stress-free, and engaging experience for guests of all ages. This role requires a dynamic, energetic individual who can balance multiple events simultaneously while maintaining high standards of customer service.

The Event Coordinator is responsible for creating a welcoming atmosphere that encourages creativity and enjoyment. They will demonstrate craft projects, instruct guests including children and seniors, and facilitate additional party services like goody bags and balloons. Administrative duties such as managing communications, responding to client feedback, and ensuring client satisfaction for scheduled events are key elements of this position. The coordinator will also uphold safety and cleanliness standards by setting up, breaking down, and tidying event areas before and after activities.

Beyond event duties, this role demands excellent customer service skills. The coordinator assists customers with shopping needs, product locations, and provides solutions to enhance their experience. Additionally, this role supports operational aspects such as fast and friendly checkouts, enrolling customers in rewards programs, and managing omni-channel processes including Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS). Day-to-day retail responsibilities include truck unloading, merchandise stocking, planogram adherence, and maintaining store recovery and safety programs.

Successful candidates will thrive in a fast-paced retail environment, demonstrating superb interpersonal and communication skills, creativity, and problem-solving abilities. The position requires physical stamina for standing long periods, moving around the store, and handling physical tasks such as lifting and accessing inventory on high shelves. Michaels embraces diversity and inclusion, ensuring reasonable accommodations are available to qualified individuals to perform essential job functions effectively.

Michaels is an Equal Opportunity Employer dedicated to creating an accessible and inclusive workplace for all employees and customers. More information about the company, including benefits and career opportunities, can be found on their website at www.michaels.com. This role offers a unique chance to be part of a celebrated retail brand that fuels creativity and community spirit while providing comprehensive employee benefits and a supportive working environment.