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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Career development opportunities
Job Description
The Michaels Companies Inc. is a leading specialty retailer headquartered in Irving, Texas, with more than 1,300 stores across the United States and Canada. Since its founding in 1973, Michaels has been the go-to destination for arts, crafts, framing, floral, and home decor enthusiasts. The company is committed to inspiring creativity and celebration by providing customers with extensive craft supplies, unique art products, and expert services. Alongside its retail stores, Michaels operates a robust online presence at Michaels.com and Michaels.ca, enabling customers to shop conveniently anytime and anywhere. The company also owns Artistree, a manufacturer specializing in custom and specialty... Show More
Job Requirements
- High school diploma or equivalent
- previous retail or customer service experience required
- ability to stand for long periods
- ability to move throughout the store
- ability to lift heavy boxes and use ladders
- good communication skills
- ability to follow company policies and procedures
- ability to multitask and adjust plans based on client feedback
- willingness to work nights, weekends, and early mornings
- ability to work in a retail environment, including climate controlled public areas and potentially non-climate controlled stock rooms
- ability to engage positively with diverse customers and team members
- compliance with all federal, state, and local employment laws
Job Qualifications
- Retail and/or customer service experience
- experience working with children and children’s events
- excellent people skills
- good communication skills including written, verbal, and nonverbal communication as well as listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others including guests of all ages and co-workers
- experience in event planning or coordination preferred
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- adjust plans and events based on client’s feedback and needs
- create backup or emergency plans to be executed as needed
- ensure client satisfaction for scheduled events
- uphold the company’s cleanliness and safety standards
- help customers shop, locate products, and provide them with solutions
- provide fast and friendly check out experience
- engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- educate customer on Voice of Customer (VOC) survey
- assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- participate in the truck un-load, stocking and planogram (POGs) processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization (SISO) and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- interact with others in an accepting and respectful manner
- remain positive and respectful, even in difficult situations
- promote commitment to the organization's vision and values
- project a positive image and serve as a role model for other Team Members
- cross trained in Custom Framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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