Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Employee wellness programs
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada as well as online through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels, a part of The Michaels Companies Inc., is committed to fueling the joy of creativity. The company not only offers a wide range of arts and crafts supplies but also emphasizes empowering customers and communities to explore and express their creativity. In addition to the retail stores, Michaels owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated... Show More
Job Requirements
- High school diploma or equivalent
- experience in event coordination or customer service
- ability to stand for long periods
- ability to lift, bend, carry, and reach
- access high shelves with ladders
- effective communication skills
- ability to work nights, weekends, and early mornings
- authorized to work in the U.S.
- comply with federal, state, and local employment laws
Job Qualifications
- Experience working with children and children’s events
- retail or customer service experience
- excellent communication skills including written, verbal, and nonverbal
- strong organizational and interpersonal skills
- creative problem-solving ability
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others
- good people skills
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages to create a fun and creative environment
- demonstrate and instruct party participants in craft projects and activities like face painting
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate event details with clients and team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create backup or emergency plans as needed
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards before, during, and after events
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- engage customers on rewards program and credit card enrollments
- educate customers on Voice of Customer survey
- assist with Omni channel processes like BOPIS and Ship From Store
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to SOPs and company policies
- interact respectfully and positively with customers and team members
- cross train in custom framing selling and production
- participate in store cleanliness tasks including sweeping and dusting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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