Retail Multi-Unit Manager

St. Charles, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,224.00 - $85,120.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday pay

401(k) retirement plan

Company paid life insurance

Tuition Reimbursement

Employee Discounts

Employee assistance program

training and career growth opportunities

Referral program

Job Description

Hudson is recognized as North America's leading travel retailer, with over three decades of experience catering to the needs of travelers. Operating more than 1,000 duty-free and duty-paid retail locations, including numerous food and beverage outlets, Hudson has established a prominent presence in major airports and travel hubs throughout North America. Known for its diverse retail concepts and commitment to exceptional customer service, Hudson plays a vital role in enhancing the travel experience by providing convenient access to a wide range of products, including travel essentials, luxury goods, snacks, and souvenirs. With a focus on innovation and operational excellence, the company continuously evolves to meet the dynamic demands of the travel retail market.

The Retail Multi-Unit Manager position based at St. Louis Lambert International Airport offers a unique leadership opportunity within Hudson's expansive retail network. Reporting directly to the Director of Operations, the individual in this role will be responsible for operational oversight across multiple retail stores within the airport environment. This includes ensuring adherence to high standards of customer service, effective staffing and scheduling, operational readiness, and financial performance management. The Retail Multi-Unit Manager serves as a critical leader who holds store managers accountable for delivering results that align with company goals and brand standards.

This role is designed for a seasoned retail operations professional with multi-unit leadership experience capable of managing complex retail portfolios totaling up to $10 million in revenue. The position demands strategic thinking, strong analytical skills to interpret retail KPIs like sales per square foot, inventory turnover, and shrink rates, as well as hands-on leadership in coaching and mentoring management teams. Key responsibilities include scheduling leadership coverage, hiring and advancing talent within the zone, driving employee engagement, overseeing inventory controls, ensuring compliance with safety and health standards, and maintaining effective communication with landlords and brand representatives.

Candidates will need proficiency in various retail technology platforms such as POS systems, inventory management software, scheduling tools, and reporting applications to optimize operations and drive business success. The role also emphasizes championing diversity and inclusion initiatives and fostering a positive work environment where teams are motivated to achieve their best performance.

Offering a competitive salary range of $70,224 to $85,120 annually plus bonus opportunities, this role includes a comprehensive benefits package and opportunities for career growth within a global leader in travel retail. The Retail Multi-Unit Manager will play a pivotal role in executing strategic initiatives and contributing to the ongoing success and profitability of Hudson's retail operations at St. Louis Lambert International Airport.

Job Requirements

Minimum 6 years of retail operations experience including 2 years in multi-unit leadership roles
Proven success managing up to $10M revenue portfolios
Proficiency in retail technology platforms like POS, inventory management and scheduling systems
Strong knowledge of inventory management and merchandising standards
Ability to analyze retail KPIs
Familiarity with category management and seasonal merchandising
Operational leadership skills
People development capabilities
Customer service focus
Bachelor’s degree preferred
Reports to Senior Director or Director of Operations
Willingness to work varied rotating schedule including early mornings, peak periods, and closing shifts
Weekend and holiday availability based on business needs

Job Qualifications

Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles
Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts
Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
Strong knowledge of inventory management, planogram execution, and visual merchandising standards
Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics
Familiarity with category management, retail space optimization, and seasonal merchandising strategies
Operational leadership: drives execution across multiple stores to achieve financial and service goals
People development: builds positive work environments through coaching, mentoring, and leadership
Customer focus: ensures superior service and brand compliance across all locations
Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field (preferred
counts for 3 of the 6-year requirement)

Job Duties

Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures
Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability
Oversee planned maintenance and address repair needs promptly to maintain operational standards
Schedule managers to ensure leadership coverage during all operating hours
Interview and make hiring, termination, and advancement decisions within the zone
Hold management accountable for onboarding/offboarding processes and compliance with training requirements
Champion employee engagement, diversity, and inclusion initiatives
Provide coaching and development to build high-performing teams
Analyze operational data to monitor zone performance
Collaborate with Director of Operations/Senior Director on strategic initiatives and financial decisions
Ensure accurate ordering, receiving, and stocking of merchandise
Train teams on proper inventory procedures
Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores
Monitor inventory levels, turnover rates, and shrink
Implement controls to minimize loss
Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms
Monitor and maintain retail equipment
Schedule routine service and repairs as needed
Drive adoption of new retail technologies to improve efficiency and customer experience
Maintain working knowledge of brand standards, lease agreements, and landlord relations
Implement marketing programs and promotional activities
Ensure compliance with brand campaigns
Resolve escalated customer and associate issues using sound judgment
Provide feedback and coaching to subordinate leaders
Ensure compliance with all federal, state, and local safety and health standards
Train managers and staff on wellness protocols and safety procedures
Maintain audit readiness