Retail Multi-Unit Manager

Hudson is recognized as North America’s leading travel retailer with a strong presence spanning over 1,000 duty-free, duty-paid, and food & beverage retail locations primarily situated in airports and transportation hubs. Established over 30 years ago, Hudson has built a reputation for delivering exceptional consumer experiences by meeting the unique needs and desires of millions of travelers each year. The company prides itself on fostering a dynamic workplace culture that encourages professional growth and values innovation, diversity, and inclusion within the highly competitive retail industry. With a commitment to excellence and customer-focused service, Hudson serves millions of customers annually by offering a diverse array of products tailored to the travel community.

The Retail Multi-Unit Manager position at Houston-Bush International Airport plays a pivotal role in operational leadership, supporting the Director of Operations to ensure all retail stores within this bustling airport environment uphold the highest standards in customer service, staffing, operational readiness, and financial performance. This role is integral to the success of Hudson’s operations at the airport, directly influencing both the frontline experience and the financial objectives of the company’s portfolio within the zone. With a salary range from $65,000 to $79,000 plus bonus opportunities, this position offers a competitive compensation package commensurate with experience and skills.

In this role, the Retail Multi-Unit Manager is responsible for ensuring each store is ready for daily operations, overseeing management teams to execute opening and closing procedures effectively. The manager supports operational goals by closely monitoring sales, managing expenses, and driving profitability to meet financial targets. Maintenance of operational standards falls within this role’s purview, including planned maintenance and repair schedules. Staffing and leadership coverage across all shifts involve interviewing, hiring, terminating, and advancing decisions related to store managers and team leads. The role also champions employee engagement initiatives related to diversity and inclusion, supports training compliance, and fosters team development through coaching and mentorship.

Operational excellence is further emphasized through the analysis of retail data and key performance indicators, enabling strategic decisions in conjunction with senior leadership. Inventory management is critical to this position, encompassing ordering, receiving, stocking, and adherence to visual merchandising standards, including planogram execution and seasonal resets. Additionally, the Retail Multi-Unit Manager ensures compliance with safety regulations, retail technology adoption, and maintenance of equipment. The role also involves managing customer escalations with sound judgement and maintaining positive relations with landlords and leasing agreements.

Overall, this opportunity fits an experienced retail operations leader looking to leverage their skills in a fast-paced travel retail environment where operational agility, leadership, and financial acumen contribute to customer satisfaction and business success. The manager will enjoy a collaborative culture that encourages innovative thinking and continuous improvement, supported by a clear career progression path within a reputable and growing company.