Retail Loss Prevention Customer Service Associate II

Marshalls is a part of TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. TJX operates a family of diverse retail brands including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, offering customers high-quality, fashionable products at exceptional prices. With operations spanning four global Home Offices, multiple Distribution Centers, and extensive Retail Stores across many locations, TJX is committed to creating a vibrant work environment that emphasizes growth, learning, collaboration, and development. The company fosters a workplace culture that values diversity and inclusion, ensuring every team member experiences a respectful and supportive workspace.

Marshalls stands out for its dedication to providing customers with a superior shopping experience, which is supported by its motivated, professional team. The role available at Marshalls Store 1279 in Toledo, OH is for a Loss Prevention Associate, a critical position within the retail security framework. This opportunity offers a starting pay range of $13.50 to $18.60 per hour, depending on the candidate’s skills, qualifications, and experience.

The Loss Prevention Associate will work closely with the District Loss Prevention Manager and the store management team to implement key responsibilities aimed at minimizing loss and dishonesty while ensuring a safe environment for customers and employees. Acting as a visible deterrent to potential theft or misconduct, the associate wears a body-worn camera to monitor activity and maintain vigilance in designated store areas, particularly near entrances and departments with higher risk.

Responsibility is a central aspect of this role, which demands that the associate remains professional and courteous at all times, greeting customers and establishing a helpful presence on the sales floor. The role requires the associate to understand and apply the Store Emergency Response Guide, effectively respond to incidents or suspicious behavior, and communicate promptly with management and loss prevention teams. Furthermore, the associate supports store closings by performing safety sweeps, ensuring all company policies and procedures are meticulously followed, and documenting incidents accurately using case management tools.

This position requires strong judgment, initiative, and organizational skills, with the ability to work independently and prioritize a variety of tasks efficiently. It also involves maintaining a steady physical presence, standing for long durations, and being ready to assist with any store needs related to security and customer service. The Loss Prevention Associate is instrumental in safeguarding the company’s brand and reputation, fostering a secure and pleasant shopping atmosphere.

Overall, this role not only contributes directly to the safety and profitability of Marshalls but also offers substantial opportunities for career advancement within the TJX family. Employees gain valuable retail experience, develop skills in loss prevention and security, and become part of a globally recognized leader in off-price retail. TJX supports its associates with resources such as training, competitive salaries, and comprehensive benefits, ensuring a balanced and rewarding work experience.