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Retail Loss Prevention Customer Service Associate II

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $13.50 - $18.60
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Work Schedule

Standard Hours
Day Shifts
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Benefits

associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
credit union
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
HSA
health care FSA
Life insurance
short term disability
long term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance

Job Description

Marshalls is a part of TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. TJX operates a family of diverse retail brands including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, offering customers high-quality, fashionable products at exceptional prices. With operations spanning four global Home Offices, multiple Distribution Centers, and extensive Retail Stores across many locations, TJX is committed to creating a vibrant work environment that emphasizes growth, learning, collaboration, and development. The company fosters a workplace culture that values diversity and inclusion, ensuring every team member experiences a respectful and supportive workspace.

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Job Requirements

  • High school diploma or equivalent
  • 0-2 years retail or security experience
  • ability to stand for long periods
  • strong verbal and written communication skills
  • sound decision-making skills
  • ability to take initiative and perform independently
  • effective organizational and time management skills

Job Qualifications

  • Strong verbal and written communication
  • sound decision making skills
  • ability to take initiative and perform well independently
  • prioritizes/organizes workload and manages time effectively
  • able to stand for long periods of time
  • 0-2 years retail or security experience

Job Duties

  • Maintains a proper and professional stance in the designated area at the front of the store
  • act as a visual deterrent to prevent potential loss/dishonesty
  • review and understand the Store Emergency Response Guide
  • wear a complete Company approved uniform including a Body Worn Camera
  • greet customers appropriately, demonstrate courtesy and respect
  • establish and maintain a position at the front of the store or in a department
  • respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
  • observe and report any suspicious behavior or critical incidents to LP or store management
  • perform a closing safety sweep of the store with a member of management
  • adhere to all Company Policy and Procedure
  • document required incidents in AIIM Case Management
  • performs other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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