Retail General Manager

Pilot Company is a leading network of travel centers known for its extensive presence across North America, with over 750 retail and fueling locations in 44 states and six Canadian provinces. Employing more than 30,000 team members, Pilot Company is a powerhouse in energy and logistics, operating one of the largest tanker fleets and supporting critical oil operations in some of the busiest basins in the country. The company has a diverse portfolio that includes specialties in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company remains rooted in its founding values with a people-first culture and a strong commitment to community and giving back. The company encourages diversity and inclusion, inviting all qualified applicants, including military personnel, to apply without discrimination.

The role of Retail General Manager at Pilot Flying J focuses on overseeing high-volume retail facilities, playing a critical part in achieving sales, profit objectives, and superior customer satisfaction. This position involves the creation and execution of comprehensive business plans for travel centers and restaurant operations, ensuring customer expectations are consistently met. The Retail General Manager will lead and inspire a team by managing staffing, interviewing, hiring, and training processes. Additionally, responsibilities include driving sales growth, managing inventory, tracking financial results through profit and loss analysis, maintaining vendor relationships, and conducting employee meetings to foster operational excellence. This management role requires a commitment to creating a customer-focused culture and the ability to work a flexible schedule, including nights, weekends, and holidays. The compensation for this role starts between $54,300 and $80,750 per year, reflecting the importance and responsibility of the position within the company’s retail operations.