Retail General Manager

Kansas City, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,100.00 - $61,800.00

Work Schedule

Standard Hours

Benefits

Company funded tuition assistance

Paid Time Off

401(k) with 100% match up to 5%

Medical insurance

Dental Insurance

Vision Insurance

competitive pay

Career Development

Quarterly bonus program

Hiring Immediately

Profit sharing

Job Description

Love's Travel Stops and Country Stores is a prominent family-owned and operated business headquartered in Oklahoma City, established in 1964. With a strong presence across the United States, Love's operates nearly 40,000 team members who serve millions of customers annually through its widespread network of travel stops and retail locations. Known for its commitment to innovation, customer service excellence, and community involvement, Love's has made a substantial impact in the retail and travel stop industry. The organization prides itself on providing a diverse range of products and services tailored to professional drivers, fleets, travelers, RV enthusiasts, alternative energy users, and wholesale fuel customers. The company culture emphasizes inclusivity, continuous growth, and a supportive workplace environment, which has earned it recognition such as the Better Work Award in 2023. With a focus on giving back to the community and fostering a positive work culture, Love's stands as a top employer in the retail and travel stop sectors, committed to both employee development and customer satisfaction.

The Retail General Manager at Love's plays an essential role in overseeing the day-to-day operations of a high-traffic, multifaceted retail customer service center. This position involves leading a dedicated team that includes Operations Managers and Assistant Managers to ensure that customer service, sales performance, and operational standards are consistently met or exceeded. The Retail General Manager is responsible for maintaining a safe, clean, and well-maintained location that promotes excellent customer experiences through proper merchandising, marketing, and facility management. This leadership position focuses on driving sales through effective inventory management, order efficiency, and waste reduction strategies. Additionally, the role includes overseeing staff performance, from talent acquisition and employee development to supporting human resources functions. A key aspect of the position involves analyzing financial reports, including profit and loss statements, to identify business opportunities and implement strategic improvements. The Retail General Manager is also the primary point of contact for customer feedback, ensuring that any issues are addressed promptly to improve overall service quality. Love's offers competitive pay, a comprehensive benefits package including company-funded tuition assistance, 401(k) with full matching, medical, dental, and vision insurance post 30 days, a quarterly bonus program, profit sharing, and opportunities for career development. This position is ideal for experienced retail professionals passionate about leading successful teams and eager to grow within a dynamic and supportive company environment.

Job Requirements

High school diploma or equivalent
3+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management
3+ years experience managing operations with annual sales volume of $2+ million
3+ years experience deciphering and impacting budgets and P&L statements
3+ years experience supervising and training 10+ employees
excellent communication and interpersonal skills with a customer satisfaction focus
strong organizational and multitasking abilities with attention to detail
intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel
ability to frequently lift/move items over 50 pounds
ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check

Job Qualifications

3+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management
3+ years experience managing operations with annual sales volume of $2+ million
3+ years experience deciphering and impacting budgets and P&L statements
3+ years experience supervising and training 10+ employees
excellent communication and interpersonal skills with a customer satisfaction focus
strong organizational and multitasking abilities with attention to detail
intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel

Job Duties

Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures
Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management
Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions
Work alongside team members to train and develop in order to maximize customer service expectations
Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities
Addressing customer feedback and working to improve the overall experience