Retail General Manager

Overland Park, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $54,700.00 - $70,300.00

Work Schedule

Standard Hours

Benefits

Company funded tuition assistance

Paid Time Off

401(k) with 100% match up to 5%

Medical insurance

Dental Insurance

Vision Insurance

competitive pay

Career Development

Quarterly bonus program

Immediate Hiring

Profit sharing

Job Description

Love's Travel Stops and Country Stores is a family-owned and operated business that has been fueling customers' journeys since 1964. Headquartered in Oklahoma City, Love's has grown to nearly 40,000 team members and operates a vast network of travel stops that serve professional drivers, fleets, the traveling public, RVers, alternative energy users, and wholesale fuel customers. Known for its commitment to community involvement and an inclusive workplace culture, Love's was recognized in 2023 with the Better Work Award by Indeed. The company takes pride in its innovation-driven approach and values its employees, providing numerous opportunities for growth and development within a dynamic team environment.

The role of Retail General Manager at Love's is a pivotal position responsible for the smooth and efficient operation of high-volume, multifaceted retail customer service centers, also known as travel stops. As a leader, the Retail General Manager oversees Operations Managers and Assistant Managers, guiding staff to deliver exceptional customer service while managing daily business processes. They ensure that the facility is safe, clean, and well-maintained while maintaining proper merchandising standards and executing effective marketing strategies.

This role requires driving sales by overseeing ordering, stocking, inventory controls, and managing waste to optimize product availability and financial performance. The Retail General Manager is also accountable for task execution, maintaining cash integrity, fostering employee development through training, and supporting human resource functions including talent acquisition. Financial acumen is essential, as the manager must understand and interpret profit and loss reports to make informed business decisions that capitalize on growth opportunities while addressing operational challenges.

In addition to operational expertise, the manager handles customer feedback actively, striving to improve overall customer satisfaction and enhance the customer experience. This is a leadership position designed for individuals passionate about retail, eager to impact business positively, and interested in career growth within an organization that offers competitive pay, comprehensive benefits, and a culture that supports employee development and success.

Love's provides a range of benefits including company-funded tuition assistance to fuel employee growth, paid time off, a 401(k) plan with 100% match up to 5%, medical, dental, and vision insurance available after 30 days, competitive pay, career development opportunities, quarterly bonus programs, immediate hiring, and profit-sharing through Love's Shares. This role offers not only a stable and rewarding career but also the chance to contribute to a company with a strong community focus and an award-winning workplace culture. Joining Love's means becoming part of a team dedicated to innovation, customer service excellence, and making a tangible difference in the lives of customers and employees alike.

Job Requirements

3+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management
3+ years experience managing operations with annual sales volume of $2+ million
3+ years experience deciphering and impacting budgets and P&L statements
3+ years experience supervising and training 10+ employees
Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check
Frequent lifting/moving of items over 50 pounds or more
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel

Job Qualifications

3+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management
3+ years experience managing operations with annual sales volume of $2+ million
3+ years experience deciphering and impacting budgets and P&L statements
3+ years experience supervising and training 10+ employees
Excellent communication and interpersonal skills with a customer satisfaction focus
Strong organizational and multitasking abilities with attention to detail
Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel

Job Duties

Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures
Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management
Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions
Work alongside team members to train and develop in order to maximize customer service expectations
Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities
Address customer feedback and work to improve the overall experience