Retail Food Service Manager

Aramark Healthcare is a leading food service, facilities, and uniform services provider that proudly serves millions of guests daily across 15 countries. As a company deeply rooted in service and united by its mission to create positive impacts for its partners, communities, and the planet, Aramark is committed to providing equitable career opportunities and fostering a culture that values employee growth, inclusion, and professional development. With a steadfast dedication to delivering high-quality dining and retail experiences in healthcare environments, Aramark is recognized for its innovative approach and customer-centric solutions.

The Retail Food Service Manager position at Aramark Healthcare is located at BROWNHealth - Rhode Island Hospital and Hasbro Children’s Hospital in Providence, RI, two critical healthcare institutions where patient care and visitor comfort are paramount. This management role is responsible for overseeing retail dining and catering operations within these hospitals, ensuring that customers receive exceptional service and quality food options that meet their needs and tastes. The successful candidate will manage front-of-house operations, including cafeteria, food court, and quick service dining, while implementing strategies to boost customer satisfaction and enhance business profitability.

In this role, the Retail Food Service Manager spearheads the development and execution of retail services plans aimed at improving service quality and operational efficiency. The manager maintains effective working relationships across departments to create a seamless retail dining experience for customers. This includes supervising marketing, merchandising, and cash handling procedures, while ensuring compliance with sanitation and safety standards critical within healthcare settings. The role also involves direct supervision of staff, including hiring, disciplinary action, performance reviews, and initiating pay increases, fostering a motivated and productive team.

Moreover, the manager drives customer service excellence by actively tracking and responding to feedback from surveys and other communication channels. Financial responsibilities include forecasting, accounting support, and tracking sales trends to drive revenue growth. The role also encompasses overseeing catering operations, from menu planning and client coordination to staffing and event setup, utilizing tools like CaterTrax to manage services efficiently. The Retail Food Service Manager is also tasked with introducing specials, limited-time offers, and coordinating pop-up restaurant events, demonstrating innovation and adaptability in service offerings.

Aramark encourages continuous skill development and adaptability for employees, emphasizing the importance of flexibility as job responsibilities may evolve to meet business needs. The company maintains strict health and safety requirements, notably the necessity for employees at this location to be fully vaccinated against COVID-19, influenza, MMR, Varicella, and Hepatitis B before starting the role.

This position is ideal for a seasoned food service professional with management experience, a keen eye for operational excellence, and a passion for delivering top-tier customer service within the dynamic environment of healthcare retail dining. Working with Aramark Healthcare offers the chance to be part of a global organization dedicated to meaningful work and professional growth while making a tangible difference in patient and visitor experiences at leading healthcare facilities.