Retail Customer Service Associate

FedEx Office is a premier retail chain specializing in printing, copying, and shipping services, part of the global logistics giant FedEx Corporation. Known for its commitment to convenience and high-quality customer service, FedEx Office offers a variety of business solutions, including print products, signs and graphics, document finishing, and shipping services. The company prides itself on being a one-stop shop for business and individual customers who seek reliable, efficient, and creative printing and shipping solutions. FedEx Office operates numerous retail locations in high-traffic areas including malls, business districts, and near college campuses, targeting small to medium-sized businesses, students, and individual consumers requiring quick and professional services. The brand combines advanced technology with expert support staff, making it a leader in the retail printing and shipping industry. Additionally, FedEx Office invests in its team members by providing comprehensive training and career advancement opportunities in a collaborative and inclusive environment. The company is an equal opportunity employer, committed to diversity and provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process.Employees at FedEx Office can expect a dynamic and fast-paced work environment where excellent customer service and operational efficiency are paramount. The company offers competitive compensation with a starting salary range from $19.70 to $23.17 per hour, along with benefits such as health, vision, dental insurance, retirement plans, and tuition reimbursement. This role is critical in ensuring customer satisfaction, operational smoothness, and overall profitability of the store location. The employment type is typically full-time or part-time based on the business needs of each location. The position offers a unique opportunity for individuals passionate about customer service, print technology, and retail operations to grow within the company. The culture at FedEx Office encourages self-management, teamwork, and continuous learning, nurturing employees to succeed professionally while contributing meaningfully to the company’s objectives. The company also complies with local and federal regulations including Fair Chance Hiring laws applicable in locations like Los Angeles, San Francisco, New York City, and Philadelphia, ensuring equal access to employment opportunities.Getting into the specifics of the role, the Store Consultant at FedEx Office is a customer-focused position involving multiple responsibilities in printing, shipping, retail operations, and customer service. Store Consultants are expected to consistently deliver a positive customer experience by utilizing consultative skills to understand and anticipate customer needs, suggest tailored alternatives, and provide actionable solutions. This multifaceted role requires a broad knowledge of FedEx Office services including print, signs and graphics, shipping, and the operation of related equipment. Store Consultants take complex orders, coordinate store activities, provide accurate pricing and product information, recommend relevant FedEx products and services, and manage the production queue to ensure timely output. The job requires operating various machines, managing retail inventory and supplies, performing multi-tasking under pressure, and maintaining a clean and orderly store environment. Physical requirements include the ability to stand for the entire shift, lift up to 55 pounds, and perform repetitive bending and twisting. Effective communication skills and the ability to work independently with minimal supervision are essential to this role. Store Consultants also handle financial transactions through point of sale (POS) systems, ensure confidentiality of sensitive customer information, and adhere to all company policies and procedures including safety and security guidelines. In addition to assisting customers, Store Consultants support their team by following supervisors’ instructions, training new team members, and identifying opportunities for process improvement to optimize profitability and reduce waste. Overall, this role is well-rounded and integral to the success and customer satisfaction at FedEx Office stores.