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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.70 - $23.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
retirement plans
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a premier retail chain specializing in printing, copying, and shipping services, part of the global logistics giant FedEx Corporation. Known for its commitment to convenience and high-quality customer service, FedEx Office offers a variety of business solutions, including print products, signs and graphics, document finishing, and shipping services. The company prides itself on being a one-stop shop for business and individual customers who seek reliable, efficient, and creative printing and shipping solutions. FedEx Office operates numerous retail locations in high-traffic areas including malls, business districts, and near college campuses, targeting small to medium-sized businesses, students, and individual... Show More
Job Requirements
- ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend/twist at the waist and knees consistently
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction consistently
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to operate printing, binding, and shipping equipment
- knowledge of customer service principles
- ability to handle cash transactions
Job Duties
- follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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