Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Training and Development
Job Description
FedEx Office is a premier provider of retail and business services specializing in printing, signs and graphics, and shipping solutions. As a part of the global FedEx brand, FedEx Office combines extensive services and technology to deliver superior customer experiences to individuals and businesses alike. The company emphasizes customer satisfaction, operational excellence, and quality-driven management to maintain its position as a market leader.
The role of Store Consultant at FedEx Office is designed for customer service-oriented individuals who thrive in dynamic retail environments. This position is full-time and involves consistent interaction with customers to understand and anticipate their needs, providing expert advice and solutions in printing, signage, and shipping products. Store Consultants utilize their consultative skills to guide customers through their options, offer alternatives, and ensure that the customer’s objectives are met with efficiency and professionalism.
Store Consultants at FedEx Office are responsible for a broad range of functions that support the store’s operations and customer satisfaction. They take orders accurately using specialized order systems, manage retail supplies, operate and maintain various equipment, and ensure the production queue meets required standards. Handling complex projects is part of the daily routine, which demands excellent multitasking abilities and attention to detail. Additionally, Store Consultants prepare shipping parcels—wrapping, weighing, and labeling—ensuring that all orders are processed smoothly and delivered on time.
Safety, quality, and operational excellence are critical pillars of the role. The Store Consultant maintains a clean and safe environment within the retail space, adheres to FedEx Office policies including confidentiality of customer data, and complies with all legal, human resources, safety, and security guidelines. The role also involves financial responsibilities, such as processing point-of-sale transactions, handling cash accurately, and completing daily financial reporting and close-out procedures.
Self-management and teamwork are integral to success within this position. Store Consultants operate with minimal supervision, maintain consistent attendance, and seek opportunities for personal and professional development. They assist in training new team members and collaborate effectively to ensure smooth store operations. Quality-driven management practices are embedded throughout their duties, aiming to reduce waste, enhance profitability, and support FedEx Office’s continuous improvement initiatives.
This career opportunity is ideal for individuals passionate about delivering outstanding customer service in fast-paced retail environments and those looking to grow within a reputable organization. Experience in retail and customer service, combined with strong communication skills and the ability to lift and move equipment and packages, are essential for excelling in this role. FedEx Office is committed to equal opportunity employment and provides reasonable accommodations for qualified individuals during the application and hiring process.
The role of Store Consultant at FedEx Office is designed for customer service-oriented individuals who thrive in dynamic retail environments. This position is full-time and involves consistent interaction with customers to understand and anticipate their needs, providing expert advice and solutions in printing, signage, and shipping products. Store Consultants utilize their consultative skills to guide customers through their options, offer alternatives, and ensure that the customer’s objectives are met with efficiency and professionalism.
Store Consultants at FedEx Office are responsible for a broad range of functions that support the store’s operations and customer satisfaction. They take orders accurately using specialized order systems, manage retail supplies, operate and maintain various equipment, and ensure the production queue meets required standards. Handling complex projects is part of the daily routine, which demands excellent multitasking abilities and attention to detail. Additionally, Store Consultants prepare shipping parcels—wrapping, weighing, and labeling—ensuring that all orders are processed smoothly and delivered on time.
Safety, quality, and operational excellence are critical pillars of the role. The Store Consultant maintains a clean and safe environment within the retail space, adheres to FedEx Office policies including confidentiality of customer data, and complies with all legal, human resources, safety, and security guidelines. The role also involves financial responsibilities, such as processing point-of-sale transactions, handling cash accurately, and completing daily financial reporting and close-out procedures.
Self-management and teamwork are integral to success within this position. Store Consultants operate with minimal supervision, maintain consistent attendance, and seek opportunities for personal and professional development. They assist in training new team members and collaborate effectively to ensure smooth store operations. Quality-driven management practices are embedded throughout their duties, aiming to reduce waste, enhance profitability, and support FedEx Office’s continuous improvement initiatives.
This career opportunity is ideal for individuals passionate about delivering outstanding customer service in fast-paced retail environments and those looking to grow within a reputable organization. Experience in retail and customer service, combined with strong communication skills and the ability to lift and move equipment and packages, are essential for excelling in this role. FedEx Office is committed to equal opportunity employment and provides reasonable accommodations for qualified individuals during the application and hiring process.
Job Requirements
- High school diploma or equivalent education
- Six or more months of specialized retail or customer service experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six or more months of specialized retail or customer service experience
- Excellent verbal and written communication skills
- Ability to operate and maintain printing and shipping equipment
- Strong consultative and problem-solving skills
- Ability to handle complex orders and operate POS systems
- Ability to maintain confidentiality of customer information
- Ability to work effectively in a fast-paced and team-oriented environment
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics, and shipping product lines
- Recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- Ensure all customer problems are resolved quickly and satisfactorily
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping including wrapping, weighing, and labeling
- Set up and operate printing, binding, and other related equipment
- Maintain a safe, clean, and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents and packages
- Process financial transactions using a POS terminal including handling cash and making change
- Clean, repair, and stock printing and shipping equipment and supplies to maintain optimal performance
- Stay current on retail store merchandising materials and ensure proper product and signage displays
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales and close-outs
- Follow FedEx Office standard operating procedures as well as legal, HR, safety, customer service, and security policies
- Perform multiple tasks simultaneously
- Look for opportunities to improve knowledge and skills
- Operate with minimal supervision
- Adhere to FedEx Office team member and retail store standards
- Perform all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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