Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
flexible scheduling
Job Description
FedEx Office is a leading retail provider specializing in print, signs and graphics, and shipping solutions. As a well-established part of the FedEx family, the company is committed to delivering exceptional customer service and innovative business solutions to its diverse clientele. FedEx Office operates numerous retail locations that offer printing, copying, and shipping services tailored to individual and business needs. The company is known for its quality, reliability, and strong customer focus, blending advanced technology with personalized service to help customers achieve their goals efficiently and effectively. FedEx Office values teamwork, quality-driven management, and continuous improvement, fostering a work environment where employees are encouraged to develop their skills and contribute to the company's success.
The Store Consultant role at FedEx Office is a dynamic position designed to consistently deliver a positive customer experience by leveraging consultative skills to understand and anticipate customer needs. This role requires a well-rounded knowledge of the store's full range of services, including print, signs and graphics, and shipping. The Store Consultant is responsible for handling customer orders, providing product and pricing information, and recommending appropriate FedEx Office products and services. In addition to customer service, this position involves managing equipment operation and maintenance, coordinating production activities, and participating in inventory and retail supply management.
This role is ideal for individuals who thrive in a fast-paced retail environment and are passionate about delivering tailored solutions to meet each customer's unique requirements. The Store Consultant must be able to manage multiple tasks simultaneously while maintaining a high level of accuracy and efficiency. With an emphasis on teamwork, professionalism, and adherence to company policies, the position offers opportunities for personal growth and skill enhancement. Candidates should possess excellent communication skills, the ability to stand and move frequently during shifts, and be capable of lifting up to 55 pounds. FedEx Office fosters an inclusive work culture and is dedicated to equal employment opportunities, including accommodations for individuals with disabilities.
The Store Consultant role at FedEx Office is a dynamic position designed to consistently deliver a positive customer experience by leveraging consultative skills to understand and anticipate customer needs. This role requires a well-rounded knowledge of the store's full range of services, including print, signs and graphics, and shipping. The Store Consultant is responsible for handling customer orders, providing product and pricing information, and recommending appropriate FedEx Office products and services. In addition to customer service, this position involves managing equipment operation and maintenance, coordinating production activities, and participating in inventory and retail supply management.
This role is ideal for individuals who thrive in a fast-paced retail environment and are passionate about delivering tailored solutions to meet each customer's unique requirements. The Store Consultant must be able to manage multiple tasks simultaneously while maintaining a high level of accuracy and efficiency. With an emphasis on teamwork, professionalism, and adherence to company policies, the position offers opportunities for personal growth and skill enhancement. Candidates should possess excellent communication skills, the ability to stand and move frequently during shifts, and be capable of lifting up to 55 pounds. FedEx Office fosters an inclusive work culture and is dedicated to equal employment opportunities, including accommodations for individuals with disabilities.
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend and twist at the waist and knees consistently
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours to support the FedEx Office business
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- knowledge of print, signs and graphics, and shipping services
- ability to operate multiple printing and shipping equipment
- customer service experience in a retail environment
Job Duties
- follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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