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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Workplace flexibility
Job Description
FedEx Office is a leading retail provider specializing in printing, signs and graphics, and shipping services. As a part of the FedEx family, this establishment is recognized for delivering exceptional customer service and business solutions that cater to various customer needs. FedEx Office operates numerous store locations nationwide and is known for its commitment to innovation, quality, and customer satisfaction. Their services extend from simple document printing to complex shipping and business branding solutions, making them a comprehensive one-stop-shop for personal and business needs. Employment at FedEx Office offers opportunities to develop skills in a fast-paced, customer-focused retail environment, where teamwork and quality service are paramount. The company is an equal opportunity employer, embracing diversity and providing reasonable accommodations to qualified individuals, encouraging a respectful and inclusive workplace for all employees.
The role of Store Consultant at FedEx Office focuses on delivering a positive customer experience by anticipating client needs and leveraging consultative sales skills. This position requires proficiency across all facets of the store's business, including printing, signage, graphics, and shipping services. The Store Consultant will handle order taking, manage store activities, provide pricing details, and recommend suitable FedEx Office products and services. They will be responsible for operating and maintaining a variety of equipment, managing retail inventory and production queues, and overseeing complex projects efficiently. Attention to detail, excellent communication, and the ability to manage multiple responsibilities simultaneously are essential. This role demands physical capabilities such as lifting up to 55 pounds and standing for the duration of shifts, making it suited for dynamic, hands-on individuals. The Store Consultant also supports quality-driven management by suggesting process improvements and applying quality standards to enhance overall store performance. With a focus on customer satisfaction, operational excellence, and profitability, this position is integral to the store's success. FedEx Office values continuous learning and encourages team members to enhance their skills and knowledge to better serve customers and contribute to ongoing business growth.
The role of Store Consultant at FedEx Office focuses on delivering a positive customer experience by anticipating client needs and leveraging consultative sales skills. This position requires proficiency across all facets of the store's business, including printing, signage, graphics, and shipping services. The Store Consultant will handle order taking, manage store activities, provide pricing details, and recommend suitable FedEx Office products and services. They will be responsible for operating and maintaining a variety of equipment, managing retail inventory and production queues, and overseeing complex projects efficiently. Attention to detail, excellent communication, and the ability to manage multiple responsibilities simultaneously are essential. This role demands physical capabilities such as lifting up to 55 pounds and standing for the duration of shifts, making it suited for dynamic, hands-on individuals. The Store Consultant also supports quality-driven management by suggesting process improvements and applying quality standards to enhance overall store performance. With a focus on customer satisfaction, operational excellence, and profitability, this position is integral to the store's success. FedEx Office values continuous learning and encourages team members to enhance their skills and knowledge to better serve customers and contribute to ongoing business growth.
Job Requirements
- high school diploma or equivalent education
- six plus months of specialized experience
- excellent verbal and written communication skills
- meet all FedEx Office employment qualifications at time of hiring
- meet hiring criteria and transfer requirements as outlined in the Team Member Handbook
- ability to stand during entire shift
- ability to move and lift 55 pounds
- ability to bend or twist at the waist and knees
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- high school diploma or equivalent education
- six plus months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend or twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors, and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours
Job Duties
- follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a Point of Sale terminal, including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures as well as legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards
- perform all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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