Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $22.10 - $25.97
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
retirement plans
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a leading provider in the printing, signage, graphic solutions, and shipping industries, renowned for delivering exceptional service and innovative solutions to customers nationwide. With a strong emphasis on customer satisfaction, operational excellence, and continuous improvement, FedEx Office maintains its position as a trusted partner for businesses and individuals seeking reliable and comprehensive retail printing and shipping services. The company fosters a quality-driven culture focused on market-leading customer experiences, financial returns, and operational efficiency. By embracing quality science and a commitment to improvement, FedEx Office empowers its team members to contribute meaningfully to the company's success while enjoying a supportive and dynamic work environment.
The role of Store Consultant at FedEx Office is pivotal to the customer experience, serving as a frontline ambassador who leverages consultative skills to understand and address customer needs precisely. The Store Consultant is responsible for a broad range of duties that encompass order taking, in-store coordination, pricing and product advising, and recommending suitable FedEx Office products and services tailored to customer requirements. Their expertise spans print, signs and graphics, and shipping product lines, enabling them to offer informed, customized solutions that enhance customer satisfaction.
The position demands proficiency in operating diverse equipment, managing production queues, handling complex projects, and ensuring the efficient stocking and maintenance of materials and supplies. Additionally, the Store Consultant plays a crucial role in retail operations by maintaining store cleanliness, organizing products and signage, managing financial transactions using point-of-sale systems, and adhering to corporate policies related to security, safety, and privacy.
Working in a fast-paced retail environment, the Store Consultant must demonstrate excellent communication and multitasking abilities, function effectively both independently and as part of a team, and maintain concentration and attentiveness during extended periods. Physical requirements include the ability to stand for entire shifts, lift heavy items up to 55 pounds, and engage in various physical movements such as bending and twisting.
FedEx Office offers a competitive hourly wage ranging from $22.10 to $25.97, reflecting experience, market standards, and job level considerations. The company also provides a comprehensive benefits package, including health, vision and dental insurance, retirement plans, and tuition reimbursement opportunities. Committed to diversity and inclusion, FedEx Office is an Equal Opportunity Employer that respects candidates from all backgrounds, including those with arrest or conviction records, and accommodates qualified individuals with disabilities throughout the hiring process.
This role is ideal for candidates who are customer-service oriented, detail-driven, and eager to develop their skills in a supportive team environment. By joining FedEx Office as a Store Consultant, individuals will contribute to a respected brand known for quality and innovation in the retail print and shipping industry while advancing their careers within a company that values growth, compliance, and employee well-being.
The role of Store Consultant at FedEx Office is pivotal to the customer experience, serving as a frontline ambassador who leverages consultative skills to understand and address customer needs precisely. The Store Consultant is responsible for a broad range of duties that encompass order taking, in-store coordination, pricing and product advising, and recommending suitable FedEx Office products and services tailored to customer requirements. Their expertise spans print, signs and graphics, and shipping product lines, enabling them to offer informed, customized solutions that enhance customer satisfaction.
The position demands proficiency in operating diverse equipment, managing production queues, handling complex projects, and ensuring the efficient stocking and maintenance of materials and supplies. Additionally, the Store Consultant plays a crucial role in retail operations by maintaining store cleanliness, organizing products and signage, managing financial transactions using point-of-sale systems, and adhering to corporate policies related to security, safety, and privacy.
Working in a fast-paced retail environment, the Store Consultant must demonstrate excellent communication and multitasking abilities, function effectively both independently and as part of a team, and maintain concentration and attentiveness during extended periods. Physical requirements include the ability to stand for entire shifts, lift heavy items up to 55 pounds, and engage in various physical movements such as bending and twisting.
FedEx Office offers a competitive hourly wage ranging from $22.10 to $25.97, reflecting experience, market standards, and job level considerations. The company also provides a comprehensive benefits package, including health, vision and dental insurance, retirement plans, and tuition reimbursement opportunities. Committed to diversity and inclusion, FedEx Office is an Equal Opportunity Employer that respects candidates from all backgrounds, including those with arrest or conviction records, and accommodates qualified individuals with disabilities throughout the hiring process.
This role is ideal for candidates who are customer-service oriented, detail-driven, and eager to develop their skills in a supportive team environment. By joining FedEx Office as a Store Consultant, individuals will contribute to a respected brand known for quality and innovation in the retail print and shipping industry while advancing their careers within a company that values growth, compliance, and employee well-being.
Job Requirements
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to stand for entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to cooperate with instructions and work in a fast-paced environment under pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to operate all store equipment safely and efficiently
- Strong customer service and consultative selling skills
- Effective multitasking and time management abilities
- Basic math skills for transaction processing
- Ability to work independently and as part of a team
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- Ensure all customer problems are resolved quickly and satisfactorily
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels, prepare goods for shipping by wrapping, inserting in containers, weighing, and labeling parcels
- Set up and operate printing, binding, and related equipment using customer-supplied media
- Maintain a safe, clean, and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using POS terminals including cash handling and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies
- Stay current on retail store merchandising materials and product displays
- Take preemptive actions to prevent errors and waste
- Complete required financial paperwork and assist with daily sales, close-outs, and bank deposits
- Follow FedEx Office standard operating procedures and legal, safety, customer service policies
- Perform multiple tasks simultaneously
- Look for opportunities to improve knowledge and skills
- Operate with minimal supervision
- Adhere to team member and retail store standards
- Perform additional duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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