Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.00 - $13.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Competitive wages
Monthly bonus
Great Working Hours
401(k)
Paid Time Off
Holiday pay
Store discount
Job Description
EZCORP is a leading provider of pawn services across various communities, operating under the trusted brand EZPawn. With locations strategically placed to serve customers in diverse markets, EZCORP specializes in offering convenient pawn loans, retail sales, and buy-sell opportunities for a variety of personal items including jewelry, electronics, musical instruments, and more. The company is committed to providing excellent customer service and has cultivated a work environment that fosters growth, learning, and career development. Located at 2323 E. Main Street in Eagle Pass, Texas, EZPawn seeks dedicated team members to join them in delivering exceptional retail and customer service experiences. The company emphasizes a culture where staff are valued and encouraged to build careers rather than simply holding jobs, with multiple pathways to advancement that reward performance and skill enhancement.
The Retail Customer Service Representative (Pawnbroker) role at EZPawn offers an engaging position where team members work directly with customers to facilitate sales, loans, and extensions while ensuring a friendly, respectful, and customer-oriented environment. This role serves as the frontline in daily operations, impacting customer satisfaction and store success. Pay ranges from $11.00 to $13.00 per hour, commensurate with experience, reflecting a competitive wage package alongside generous bonus potential. With a structure designed for career advancement, team members start as Trainees in a paid 5-week training program, earning an immediate $0.50 raise and promotion to Pawnbroker on completion. Further development is available through the Pawnbroker Certification Program, which adds an additional $1.00 per hour and opens opportunities to move into leadership roles such as Lead Pawnbroker (Shift Manager) or even Store Manager in Training, supported by a comprehensive 12-week training initiative.
EZCORP strongly supports employee wellbeing and professional growth by providing benefits including free health insurance via a BlueCross BlueShield EPO Plan, competitive wages, monthly uncapped bonus opportunities paid on store and individual performance, great working hours, a 401(k) plan with company match, generous paid time off, holiday pay, and store discounts. This role is perfect for individuals with a passion for service excellence, who thrive in a dynamic retail environment and seek a rewarding career path within a supportive corporate culture. The company values strong communication skills, teamwork, reliability, and integrity, and values candidates willing to engage in continuous improvement and customer-focused service.
The Retail Customer Service Representative (Pawnbroker) role at EZPawn offers an engaging position where team members work directly with customers to facilitate sales, loans, and extensions while ensuring a friendly, respectful, and customer-oriented environment. This role serves as the frontline in daily operations, impacting customer satisfaction and store success. Pay ranges from $11.00 to $13.00 per hour, commensurate with experience, reflecting a competitive wage package alongside generous bonus potential. With a structure designed for career advancement, team members start as Trainees in a paid 5-week training program, earning an immediate $0.50 raise and promotion to Pawnbroker on completion. Further development is available through the Pawnbroker Certification Program, which adds an additional $1.00 per hour and opens opportunities to move into leadership roles such as Lead Pawnbroker (Shift Manager) or even Store Manager in Training, supported by a comprehensive 12-week training initiative.
EZCORP strongly supports employee wellbeing and professional growth by providing benefits including free health insurance via a BlueCross BlueShield EPO Plan, competitive wages, monthly uncapped bonus opportunities paid on store and individual performance, great working hours, a 401(k) plan with company match, generous paid time off, holiday pay, and store discounts. This role is perfect for individuals with a passion for service excellence, who thrive in a dynamic retail environment and seek a rewarding career path within a supportive corporate culture. The company values strong communication skills, teamwork, reliability, and integrity, and values candidates willing to engage in continuous improvement and customer-focused service.
Job Requirements
- High school diploma or GED
- Previous experience in customer service or retail preferred
- Excellent communication and interpersonal skills required
- Must be able to work well independently and collaboratively
- Ability to multitask effectively
- Must pass a criminal background check and drug test
- Adherence to company policies, procedures, and regulations
- Knowledge of commonly pawned items is a plus
- Sales experience preferred
- Bilingual skills considered an advantage
Job Qualifications
- High school diploma or GED
- Experience in customer service, cashiering, or retail environments
- Excellent communication and interpersonal skills
- Ability to work independently and as a productive member of a team
- Capable of multitasking and managing diverse duties simultaneously
- Strong work ethic and positive, outgoing personality
- Knowledge of pawned items such as tools, jewelry, firearms, or electronics is a plus
- Sales background is advantageous
- Bilingual abilities are a plus
- Ability to pass a criminal background check and drug test
Job Duties
- Provide excellent customer service by greeting customers and interacting with them both in person and on the phone
- Process sales transactions, pawn loans, and loan extensions accurately and efficiently
- Perform opening and closing duties to ensure the store is prepared for daily operations and properly secured at the end of the day
- Assist customers in reaching mutually satisfying agreements regarding pawn items including jewelry, electronics, and musical instruments
- Maintain a friendly, courteous, and respectful environment that fosters customer loyalty and sets the store apart from competitors
- Engage in ongoing training and certification programs to enhance skills and advance career within the company
- Collaborate with team members to support store goals and provide exemplary service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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