Retail Customer Experience Associate, Wellington Green - Full Time

Wellington, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $15.00

Benefits

Comprehensive health insurance

Dental Insurance

401(k) match

Paid Time Off

eight paid holidays

Merchandise discounts

performance-based incentives

annual merit review

employee assistance program with mental health counseling and legal/financial advice

Job Description

Macy's is an iconic American department store with a rich history spanning over 160 years. Known for its tradition of innovation and its ability to connect deeply with customers, Macy's is much more than just a retail store. It represents a story of memorable milestones, from the famous Macy's 4th of July Fireworks to the spectacular Thanksgiving Day Parade that captivates millions of viewers nationwide. As an established leader in the retail industry, Macy's continues to inspire with its broad assortment of irresistible products and a customer shopping experience that combines both tradition and modern innovation.

The Senior Customer Experie... Show More

Job Requirements

Flexible availability including days, evenings, weekends, and holidays
Ability to effectively communicate and present information to customers, peers, and management
Resourceful and able to adapt quickly to changing priorities
Ability to lift at least 50 lbs
Capability to stand for extended periods
Basic computer and technology proficiency
Willingness to participate in store opening and closing procedures
Physical stamina for stooping, kneeling, crouching, climbing ladders, and reaching above eye level

Job Qualifications

At least 2 years of selling or customer experience preferred
Good product knowledge and ability to provide expert guidance
Effective communication skills with customers virtually, via phone, and in person
Ability to build relationships with customers and achieve sales goals
Proficiency using point of sale technology and digital applications
Self-driven continuous learner keeping up with product knowledge and trends
Excellent interpersonal skills and ability to collaborate across departments and levels

Job Duties

Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or virtually
Assist customers by making product recommendations focusing on size, fit, and style using product knowledge and digital resources
Engage and interact with customers to acquire and grow client relationships using outreach tools including My Client and social media
Develop and maintain relationships with peers and store leadership to problem solve and enhance customer experience
Use POS systems and store technology including computers, tablets, smartphones, and related applications
Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events
Maintain selling floor presentation and ensure fitting rooms are customer-ready
Receive new merchandise and set up displays according to visual guidelines
Reconfigure store layout and visual presentation for upcoming themes
Perform store opening and closing procedures including alarm system access and register settling
Foster an environment of acceptance and respect fostering authentic connections with colleagues, customers, and communities

Job Location

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