Retail Customer Experience Associate, Southridge Mall - Full Time

Milwaukee, WI, USA|Onsite, Remote

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $21.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Store discount

Paid holidays

Disability insurance

Health Insurance

Dental Insurance

401(k)

Paid Time Off

Employee assistance program

Vision Insurance

401(k) matching

Job Description

Macy's is an iconic American retail institution with a rich heritage spanning over 160 years. Known for its innovative approach and deep-rooted traditions, Macy's has become synonymous with memorable shopping experiences and community celebrations such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. As one of the largest department store chains in the United States, Macy's offers a diverse range of products across multiple categories including fashion, beauty, home goods, and more. The company takes pride in its commitment to customer service, inclusivity, and fostering a dynamic workplace culture where employees can thrive and grow.
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Job Requirements

Flexible availability including days, evenings, weekends, and holidays
Ability to communicate effectively with customers, peers, and management
Resourceful and adaptable to changing priorities
At least 2 years of selling or customer experience preferred
Capacity to stand and walk for prolonged periods
Frequent use of computers and handheld technology
Ability to reach above eye level, crouch, kneel, stoop, climb ladders, and distinguish colors
Ability to lift and move items up to 30 pounds

Job Qualifications

At least two years of selling or customer experience preferred
Good understanding of merchandise and ability to provide expert guidance to customers
Comfortable communicating with customers virtually, via phone, and in person
Ability to build relationships with customers and achieve sales goals
Proficient in using point of sale technology and applications
Self-driven to keep up with product knowledge, trends, and training
Excellent interpersonal skills and ability to collaborate with team members
Flexible availability including days, evenings, weekends, and holidays

Job Duties

Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or virtually
Assist customers by making product recommendations focusing on size, fit, and style using product knowledge and digital resources
Engage and interact with customers during their shopping journey to build client relationships using outreach tools including My Client and social media
Develop and maintain relationships with peers and store leadership to solve problems and enhance customer experience
Use point of sale systems, client acquisition systems, and store technology including computers, tablets, smart phones, and work-associated apps
Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to drive sales
Maintain selling floor presentation and ensure fitting rooms are customer-ready
Receive, unpack, and set up new merchandise following visual guidelines
Reconfigure store fixtures for new layouts and visual themes
Perform store opening and closing procedures including alarm system and register settlement
Foster an environment of acceptance and respect to strengthen relationships with colleagues, customers, and communities

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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