Retail Customer Experience Associate, South Portland - Full Time

South Portland, ME, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $21.00

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life insurance

Disability insurance

401(k) match

Paid Time Off

Paid holidays

Merchandise discounts

performance-based incentives

Employee assistance program

Job Description

Macy's is an iconic American department store chain that has been a staple in the retail industry for more than 160 years. Known not just for its wide array of products but also for its traditions and community engagement, Macy's has woven itself into the fabric of American culture through memorable events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. The company combines a rich heritage with modern innovation to provide an exceptional shopping experience. Macy's prides itself on creating an inclusive and vibrant work environment where employees are encouraged to grow their careers, contribute... Show More

Job Requirements

Flexible availability including days, evenings, weekends and holidays
Ability to effectively communicate and present information to customers, peers, and management
Resourceful and adaptable to changing priorities
Ability to stand for at least two consecutive hours and lift at least 50 pounds
Frequent use of computers and technology including handheld devices and cash registers
Ability to perform store opening and closing procedures
Must foster an environment of acceptance and respect
At least two years of retail selling or customer service experience
Must be able to lift, stoop, kneel, crouch and climb ladders as required
Basic color vision abilities

Job Qualifications

At least two years of selling or customer experience preferred
Good understanding of the products being sold and ability to give expert guidance based on customer wants and product features
Comfortable communicating with customers virtually, via phone, and in person
Ability to build relationships with customers and achieve sales goals
Proficient in using point of sale technology and sales applications
Self-driven to continuously learn product knowledge and stay current with training resources
Excellent interpersonal skills with the ability to work effectively with colleagues at all levels
Capable of collaborating with team members to drive sales and deliver exceptional customer experiences

Job Duties

Provide an exceptional customer experience by selling merchandise and meeting any need customers have whether in-store or through virtual selling
Assist customers and influence sales by recommending products based on size, fit, and style while leveraging product knowledge and digital resources
Engage and interact with customers during their shopping journey to acquire and grow client relationships using outreach tools including My Client and social media
Develop and maintain relationships with peers and leadership to problem solve and create the best outcome for customers, sharing customer feedback daily
Use Point of Sale systems, client acquisition tools, and store technology including computers, tablets, smartphones, work-associated apps, and social media
Partner with store teams, vendors, and community to develop, advertise, and host virtual and in-store events to increase sales
Maintain selling floor presentation and ensure fitting rooms are customer-ready by clearing merchandise promptly
Receive, unpack, and set up new merchandise according to visual guidelines
Reconfigure store fixtures to prepare new layouts and presentations for upcoming themes
Perform store opening and closing procedures including alarm system access and settling registers
Foster an environment of acceptance and respect that strengthens relationships and authentic connections with colleagues, customers, and communities

Job Location

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