Retail Customer Experience Associate, Eugene Valley River Center - Full Time

Eugene, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.50 - $23.10

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life insurance

Disability insurance

Paid Time Off

401k

Job Description

Macy's is an iconic American department store with a legacy spanning over 160 years, known not only for its extensive range of products but also for its rich history of innovation and tradition. As a leader in the retail industry, Macy's continues to captivate customers with inspiring stores, compelling merchandise, and unforgettable events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. The company's story is deeply woven into the fabric of American culture and community, making it a special place to work, grow, and contribute.

As a Senior Customer Experience Colleague at Macy'... Show More

Job Requirements

Flexible availability including days, evenings, weekends, and holidays
Ability to effectively communicate and present information to customers, peers, and management
Resourceful and adaptable to changing priorities
Physical ability to stand for extended periods, lift at least 50lbs, stoop, kneel, crouch, and climb ladders
Frequent use of computers, handheld equipment, and cash registers required to perform job functions

Job Qualifications

High school diploma or equivalent
At least 2 years of selling or customer experience preferred
Proficient in product knowledge relevant to the merchandise
Strong communication skills across virtual, phone, and in-person formats
Proven sales ability including relationship building and achieving sales goals
Comfortable using technology such as POS systems and digital sales platforms
Commitment to continuous learning and staying current with fashion and product trends
Excellent interpersonal skills and ability to collaborate effectively with team members and leadership

Job Duties

Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or virtually
Assist customers with product recommendations focusing on size, fit, and style using product knowledge and digital resources
Engage customers throughout their shopping journey to acquire and grow client relationships leveraging outreach tools and social media
Develop and maintain relationships with peers and store leadership to solve problems and enhance customer experience
Use Point of Sale systems, client acquisition systems, and store technology to support sales
Partner with store teams, vendors, and community partners to plan and execute virtual and in-store events to drive incremental sales
Maintain selling floor presentation and ensure fitting rooms are customer-ready
Receive, unpack, and set up new merchandise according to visual guidelines
Reconfigure store fixtures for new layouts and presentations
Perform store opening and closing procedures including alarm system access and register settlement
Foster an environment of acceptance and respect strengthening relationships with colleagues, customers, and communities

Job Location

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