Retail Customer Experience Associate, Bellevue Square - Full Time
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $24.15
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k Match
Paid Time Off
Paid holidays
Merchandise discounts
Employee assistance program
performance-based incentives
annual merit review
Job Description
Macy's is a historic and iconic retail establishment that has been woven into the fabric of American culture for over 160 years. Known not just as a store but as a story, Macy's combines tradition and innovation to create a shopping experience that excites and inspires customers nationwide. From the legendary Macy's 4th of July Fireworks to the beloved Thanksgiving Day Parade, Macy's touches memorable moments and milestones in the lives of millions. As a leading department store, Macy's offers a dynamic and inclusive environment where employees are part of a larger community dedicated to exceptional customer service and retail... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 years of selling or customer experience preferred
- Ability to communicate effectively and present information to customers, peers, and management
- Resourceful and able to adapt quickly to changing priorities
- Flexible availability including days, evenings, weekends, and holidays
- Ability to lift at least 50lbs, stand for extended periods, and perform physical tasks such as stooping, kneeling, crouching, and climbing ladders
- Frequent use of computers, handheld equipment, and register transactions
Job Qualifications
- High school diploma or equivalent
- At least 2 years of selling or customer experience preferred
- Good understanding of product knowledge
- Comfortable communicating virtually, by phone, and in person
- Ability to build relationships with customers and achieve sales goals
- Proficiency with point of sale technology and applications
- Self-driven to learn and stay current with Macy's educational resources
- Excellent interpersonal and collaboration skills
- Flexible availability including days, evenings, weekends, and holidays
Job Duties
- Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and virtually
- Assist customers by making the best product recommendations focusing on size, fit, and style while using product knowledge and digital resources
- Engage and interact with customers to acquire and grow client relationships using outreach tools and social media
- Develop and maintain relationships with peers and store leadership to solve problems and improve customer experience
- Use point of sale and client acquisition systems along with other store technology
- Partner with store team, vendors, and community to develop, advertise, and host virtual and in-store events
- Maintain selling floor presentation and ensure fitting rooms are customer-ready
- Receive, unpack, and set up new merchandise according to visual guidelines
- Reconfigure store fixtures to prepare new layouts and themes
- Perform store opening and closing procedures including alarm and register operations
- Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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