Job Overview
Employment Type
Part-time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
generous employee discounts
Equal opportunity employer
Job Description
The Michaels Companies, Inc., headquartered in Irving, Texas, is the premier creative destination in North America. Established in 1973, Michaels operates over 1,300 stores across 49 states and Canada, alongside a strong online presence via Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, as well as MakerPlace by Michaels, a dedicated marketplace for handmade goods. Positioned as the best place for all things creative, Michaels continually fuels the joy of creativity by providing a wide range of arts and crafts products for all skill levels, empowering customers to explore their creativity and bring their ideas to life. The company places a high emphasis on fostering an inclusive environment, valuing diversity, and promoting equal opportunities for all team members and customers.Show More
The Store Associate role at Michaels in Omaha-Central, NE, is designed for individuals passionate about creative retail and customer service. This position entails delivering friendly, helpful customer service by assisting shoppers in finding products, shopping effectively, and understanding the benefits of Michaels' rewards programs. Team members in this position ensure a fast and friendly checkout experience by adhering to cash handling standards and educating customers about various store programs such as the Voice of Customer survey. Responsibilities also include managing merchandise duties such as truck unloading, stocking, and maintaining high store recovery standards to uphold the brand promises. Associates are cross-trained in custom framing sales and production, providing customers with an enhanced shopping experience.
This role is pivotal in maintaining the vibrant, welcoming atmosphere that Michaels is known for. The Store Associate supports the omni-channel shopping experience through initiatives like Buy Online Pickup in Store and Ship From Store, ensuring convenience and satisfaction for customers. Additional duties focus on safety, shrink prevention programs, and compliance with company policies and legal standards. Working in a retail environment, the role demands physical activity such as standing for long periods, bending, lifting heavy boxes, and using ladders to access high shelves.
Michaels values its team members by offering comprehensive benefits such as health insurance including medical, dental, and vision coverage, paid time off, tuition assistance, and generous employee discounts. The company's culture emphasizes respect, positivity, and inclusiveness, encouraging team members to act as role models and representatives of Michaels' vision and values. This position requires candidates to be at least sixteen years old, complying with all federal, state, and local employment laws. Michaels' commitment to accommodating individuals with disabilities ensures that reasonable adjustments will be made to support employees in performing their duties effectively. Overall, the Store Associate role at Michaels offers a rewarding opportunity for those interested in retail, creativity, and customer engagement within a supportive and dynamic company environment.Show Less
This role is pivotal in maintaining the vibrant, welcoming atmosphere that Michaels is known for. The Store Associate supports the omni-channel shopping experience through initiatives like Buy Online Pickup in Store and Ship From Store, ensuring convenience and satisfaction for customers. Additional duties focus on safety, shrink prevention programs, and compliance with company policies and legal standards. Working in a retail environment, the role demands physical activity such as standing for long periods, bending, lifting heavy boxes, and using ladders to access high shelves.
Michaels values its team members by offering comprehensive benefits such as health insurance including medical, dental, and vision coverage, paid time off, tuition assistance, and generous employee discounts. The company's culture emphasizes respect, positivity, and inclusiveness, encouraging team members to act as role models and representatives of Michaels' vision and values. This position requires candidates to be at least sixteen years old, complying with all federal, state, and local employment laws. Michaels' commitment to accommodating individuals with disabilities ensures that reasonable adjustments will be made to support employees in performing their duties effectively. Overall, the Store Associate role at Michaels offers a rewarding opportunity for those interested in retail, creativity, and customer engagement within a supportive and dynamic company environment.Show Less
Job Requirements
- Must be at least sixteen years old
- ability to remain standing for long periods of time
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and access high shelves by ladder or similar equipment
- eligibility to satisfy federal, state, and local legal requirements
- willingness to work in a public retail store setting
- ability to adhere to safety and shrink prevention programs
- capacity to follow company policies and procedures
- ability to work nights, weekends, and early mornings as assigned
- if accommodations need, must contact supervisor to discuss possible reasonable accommodations
Job Qualifications
- Retail and/or customer service experience preferred
- ability to interact positively and respectfully with customers and team members
- basic cash handling skills
- ability to follow Standard Operating Procedures (SOPs) and company policies
- capability to work in a fast-paced retail environment
- strong communication skills
- experience or willingness to learn Omni channel retail processes
- ability to work flexible hours including nights, weekends, and early mornings
- commitment to company values and teamwork
Job Duties
- Help customers shop, locate products, and provide them with solutions
- provide a fast and friendly checkout experience
- execute cash handling to standards
- engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- educate customers on the Voice of Customer (VOC) survey
- assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- participate in the truck unload, stocking, and planogram (POGs) processes
- complete merchandise recovery and maintenance including the merchandise return/go back process and general store recovery
- perform Store In Stock Optimization (SISO) and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements
- interact with others in an accepting and respectful manner
- remain positive and respectful in difficult situations
- promote commitment to the organization’s vision and values
- project a positive image and serve as a role model for other team members
- cross trained in Custom Framing selling and production
- other duties as assigned
Job Location
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