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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and development programs
performance bonuses
Job Description
FedEx Office is a leading retail provider specializing in business services and innovative printing solutions. The company operates numerous locations that cater to a wide array of customers including individuals, small businesses, and large enterprises. Known for its commitment to quality and customer satisfaction, FedEx Office offers a comprehensive range of services such as copying, printing, shipping, and digital solutions. The business aims to provide a consistent and positive experience, ensuring every customer receives expert service and high-quality products. FedEx Office values a culture of teamwork, continuous improvement, and delivering market-leading customer experiences through the implementation of quality-driven management practices.Show More
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend/twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 1+ year of related experience, prior supervisory experience preferred
- demonstrated ability to provide consultative customer service
- strong leadership and interpersonal skills
- experience with payroll and administrative tasks
- ability to train and develop team members
- effective communication skills with customers and team
- knowledge of quality driven management principles
- ability to enforce company policies and procedures
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- evaluates the efficiency and productivity of team members in creating positive customer experiences
- resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
- establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
- provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
- coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
- maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
- oversees shipping related services and activities
- responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
- complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
- assists Store Manager in review and transmission of payroll and daily close out of POS
- performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
- all other duties as needed or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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