Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and development programs
performance bonuses
Job Description
FedEx Office is a leading retail provider specializing in business services and innovative printing solutions. The company operates numerous locations that cater to a wide array of customers including individuals, small businesses, and large enterprises. Known for its commitment to quality and customer satisfaction, FedEx Office offers a comprehensive range of services such as copying, printing, shipping, and digital solutions. The business aims to provide a consistent and positive experience, ensuring every customer receives expert service and high-quality products. FedEx Office values a culture of teamwork, continuous improvement, and delivering market-leading customer experiences through the implementation of quality-driven management practices.
The Store Assistant Manager role at FedEx Office is pivotal to store operations, focusing on leading the business unit by overseeing all processes related to production, retail, shipping, pick-up, and delivery. Reporting directly to the Store Manager, the Assistant Manager ensures that every aspect of the store functions smoothly and efficiently, maintaining a customer-centric environment that prioritizes quality and speed of service. This position requires hands-on leadership, as the Assistant Manager is expected to perform the same functions as team members while also supervising, coaching, and developing the team to meet performance goals.
In this role, the Assistant Manager takes charge of creating an environment where positive customer experiences are delivered consistently. This involves managing the store environment for cleanliness and professionalism, facilitating customer flow, and resolving disputes swiftly and effectively. They collaborate closely with the Store Lead Consultant and production teams to ensure deadlines and quality standards are achieved. The Assistant Manager also plays a key role in recruitment by interviewing job applicants and supporting the Store Manager through the hiring process.
Further responsibilities include managing payroll and administrative duties such as scheduling, training compliance, inventory controls, and daily financial close-outs. This position demands strong communication and organizational skills as the Assistant Manager must regularly update the Store Manager and team members on goals, performance metrics, customer feedback, and company initiatives. Moreover, the role upholds the enforcement of FedEx Office policies and procedures to maintain an environment of controls that support operational excellence.
The ideal candidate for the Store Assistant Manager position will be comfortable working in a fast-paced, physically demanding retail environment requiring the ability to stand for extended periods and lift up to 55 pounds. Effective communication and interpersonal skills are critical, as is the ability to manage multiple responsibilities with minimal supervision. FedEx Office fosters a supportive workplace, encouraging diversity and inclusivity, and offers reasonable accommodations during the hiring process to ensure equal opportunity for all qualified applicants.
This role is essential for driving business success and elevating the customer service experience within the store. The Assistant Manager helps implement quality initiatives and continuous process improvements aimed at reducing costs and optimizing profitability. By taking ownership of daily store operations, supporting team development, and maintaining a focus on customer satisfaction, the Store Assistant Manager helps FedEx Office sustain its reputation as a market leader in retail printing and shipping services.
The Store Assistant Manager role at FedEx Office is pivotal to store operations, focusing on leading the business unit by overseeing all processes related to production, retail, shipping, pick-up, and delivery. Reporting directly to the Store Manager, the Assistant Manager ensures that every aspect of the store functions smoothly and efficiently, maintaining a customer-centric environment that prioritizes quality and speed of service. This position requires hands-on leadership, as the Assistant Manager is expected to perform the same functions as team members while also supervising, coaching, and developing the team to meet performance goals.
In this role, the Assistant Manager takes charge of creating an environment where positive customer experiences are delivered consistently. This involves managing the store environment for cleanliness and professionalism, facilitating customer flow, and resolving disputes swiftly and effectively. They collaborate closely with the Store Lead Consultant and production teams to ensure deadlines and quality standards are achieved. The Assistant Manager also plays a key role in recruitment by interviewing job applicants and supporting the Store Manager through the hiring process.
Further responsibilities include managing payroll and administrative duties such as scheduling, training compliance, inventory controls, and daily financial close-outs. This position demands strong communication and organizational skills as the Assistant Manager must regularly update the Store Manager and team members on goals, performance metrics, customer feedback, and company initiatives. Moreover, the role upholds the enforcement of FedEx Office policies and procedures to maintain an environment of controls that support operational excellence.
The ideal candidate for the Store Assistant Manager position will be comfortable working in a fast-paced, physically demanding retail environment requiring the ability to stand for extended periods and lift up to 55 pounds. Effective communication and interpersonal skills are critical, as is the ability to manage multiple responsibilities with minimal supervision. FedEx Office fosters a supportive workplace, encouraging diversity and inclusivity, and offers reasonable accommodations during the hiring process to ensure equal opportunity for all qualified applicants.
This role is essential for driving business success and elevating the customer service experience within the store. The Assistant Manager helps implement quality initiatives and continuous process improvements aimed at reducing costs and optimizing profitability. By taking ownership of daily store operations, supporting team development, and maintaining a focus on customer satisfaction, the Store Assistant Manager helps FedEx Office sustain its reputation as a market leader in retail printing and shipping services.
Job Requirements
- High school diploma or equivalent education
- 1+ year of related experience
- prior supervisory experience preferred
- ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend/twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 1+ year of related experience, prior supervisory experience preferred
- demonstrated ability to provide consultative customer service
- strong leadership and interpersonal skills
- experience with payroll and administrative tasks
- ability to train and develop team members
- effective communication skills with customers and team
- knowledge of quality driven management principles
- ability to enforce company policies and procedures
Job Duties
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- evaluates the efficiency and productivity of team members in creating positive customer experiences
- resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
- creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
- establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
- provides training and development of team members on assigned shifts by monitoring goals and providing feedback
- interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
- coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
- maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
- oversees shipping related services and activities
- responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
- complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
- assists Store Manager in review and transmission of payroll and daily close out of POS
- performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
- all other duties as needed or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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