RESTAURANT TECHNOLOGY MANAGER (Operations Specialist)

Our company is a well-established McDonald's multi-unit restaurant organization located in Southeast Michigan, known for its commitment to delivering high-quality fast food and exceptional customer experiences. With a focus on operational excellence, we pride ourselves on implementing innovative technology systems that streamline operations and enhance service. As a dynamic and growing business, we support multiple restaurant locations and emphasize a culture of teamwork, continuous improvement, and professional growth for our employees. Our leadership team, including Owner/Operators and designated supervisors, is dedicated to fostering a supportive work environment and investing in cutting-edge technology to maintain our competitive edge in the quick-service restaurant industry.

We are currently seeking a proactive and tech-savvy Restaurant Technology Manager (Operations Specialist) to join our team. This full-time role is vital to the organization as it serves as the primary technical resource for multiple restaurant locations. The successful candidate will manage and support the restaurant’s technology systems and operational processes to ensure smooth, efficient performance across the organization. Responsibilities include troubleshooting hardware and software issues related to POS systems, self-order kiosks, digital menu boards, drive-thru technology, mobile payment platforms, delivery integration systems, and network infrastructure.

In addition to technical support, this role will coordinate with vendors for service and repairs, oversee equipment installation and maintenance, assist with restaurant openings and remodels, and support compliance with technology standards and security protocols. A key part of the position involves training restaurant management and crew members on technology systems and best practices, contributing to ongoing professional development. The Restaurant Technology Manager will also lead and coordinate technology-related projects, working closely with suppliers, contractors, and McDonald's corporate support teams to ensure timely and successful implementation.

Ideal candidates will have at least two years of experience in technical support or IT within the restaurant or a related industry. A strong troubleshooting mindset, excellent communication skills, and the ability to work independently with minimal supervision are essential for success in this role. The position requires the ability to travel between restaurant locations and must have a valid driver’s license and reliable transportation.

This role offers competitive compensation, mileage reimbursement, paid time off, professional development opportunities, and potential for career advancement within our expanding McDonald's franchise organization. If you are passionate about technology and operational excellence in a fast-paced restaurant environment, this is an excellent opportunity to join a dedicated team focused on innovation and growth.