Restaurant Supervisor, Steakhouse (Caesars New Orleans)
Job Overview
Benefits
FREE Downtown Team Member Parking
Discounted Monthly Bus Passes
Free Team Member Assistance Program
Team Member Discounted Hotel Room Rates
Discount Program within Caesars Partner Network
Fun and Free Team Member Events
Tuition and student loan debt repayment assistance
First Time Homebuyer Program
Child Care Assistance Program
401K Matching
Job Description
Caesars Entertainment is a world-renowned leader in the casino-entertainment industry, celebrated for its dynamic and diverse portfolio of resorts and casinos. With a rich history dating back to 1937, originating in Reno, Nevada, Caesars has grown to become the largest casino-entertainment company in the United States, operating prestigious brands such as Caesars, Harrah's, Horseshoe, and Eldorado. Caesars New Orleans Casino & Hotel is a flagship destination in the vibrant heart of New Orleans, Louisiana. This property combines the excitement of a casino with the luxury of a hotel to create a premier entertainment venue that attracts visitors from all over the globe. Caesars New Orleans has been recognized as the "Best Places to Work" by City Business, and was named the "#1 Large Employer" in the New Orleans area by the Times-Picayune Top Workplaces program, testifying to its commitment to fostering a positive and inclusive workplace culture.
At Caesars New Orleans, the mission, vision, and values form the foundation of the team’s work ethos. The mission, "Create the Extraordinary," drives the company to deliver exceptional guest experiences through dedicated service and innovative entertainment offerings. The vision statement emphasizes the creation of spectacular worlds designed to immerse, inspire, and connect guests, underscoring the philosophy of excellence over magic. The core values of "Blaze the Trail," "Together We Win," and "All-In on Service" guide the behaviors and decisions of all team members. The company also embraces a strong corporate social responsibility commitment under its People Planet Play framework, focusing on economic development, team member wellbeing, community support, and environmental stewardship.
The Restaurant Supervisor role at Caesars New Orleans is critical in executing the company’s mission on the ground level by ensuring an extraordinary dining experience for every guest. This leadership position is responsible for overseeing the daily operations of the restaurant within the steakhouse, one of the casino’s premier dining outlets. The supervisor plays a pivotal role in maintaining high-quality service standards, implementing training programs that empower staff, managing scheduling to optimize service levels, and ensuring the cleanliness and proper condition of the restaurant. Supervising the front-of-house staff, the Restaurant Supervisor uses strong interpersonal and leadership skills to foster teamwork and provide an environment where quality customer service flourishes. This role requires the ability to respond calmly and rationally under pressure, maintaining consistent service quality and ensuring employee satisfaction and productivity.
This position offers a unique opportunity to be part of a winning team that embraces a family culture and a commitment to delivering Family-Style Service—an approach that emphasizes warmth, connection, and genuine hospitality akin to that extended to family members. Benefits provided include free downtown parking, discounted bus passes, assistance programs, discounted hotel room rates, and opportunities for educational support such as tuition and student loan debt repayment assistance. Caesars New Orleans also offers support for first-time home buyers, child care assistance, and 401(k) matching programs, underscoring their commitment to the comprehensive wellbeing of their employees.
In sum, a career as a Restaurant Supervisor at Caesars New Orleans offers a rewarding pathway to contribute to an exciting hospitality environment where leadership, service excellence, and a passion for guest satisfaction are valued and nurtured. The role is integral to realizing the company’s broader goals of creating extraordinary experiences and maintaining its status as a top employer in one of America’s most iconic cities.
At Caesars New Orleans, the mission, vision, and values form the foundation of the team’s work ethos. The mission, "Create the Extraordinary," drives the company to deliver exceptional guest experiences through dedicated service and innovative entertainment offerings. The vision statement emphasizes the creation of spectacular worlds designed to immerse, inspire, and connect guests, underscoring the philosophy of excellence over magic. The core values of "Blaze the Trail," "Together We Win," and "All-In on Service" guide the behaviors and decisions of all team members. The company also embraces a strong corporate social responsibility commitment under its People Planet Play framework, focusing on economic development, team member wellbeing, community support, and environmental stewardship.
The Restaurant Supervisor role at Caesars New Orleans is critical in executing the company’s mission on the ground level by ensuring an extraordinary dining experience for every guest. This leadership position is responsible for overseeing the daily operations of the restaurant within the steakhouse, one of the casino’s premier dining outlets. The supervisor plays a pivotal role in maintaining high-quality service standards, implementing training programs that empower staff, managing scheduling to optimize service levels, and ensuring the cleanliness and proper condition of the restaurant. Supervising the front-of-house staff, the Restaurant Supervisor uses strong interpersonal and leadership skills to foster teamwork and provide an environment where quality customer service flourishes. This role requires the ability to respond calmly and rationally under pressure, maintaining consistent service quality and ensuring employee satisfaction and productivity.
This position offers a unique opportunity to be part of a winning team that embraces a family culture and a commitment to delivering Family-Style Service—an approach that emphasizes warmth, connection, and genuine hospitality akin to that extended to family members. Benefits provided include free downtown parking, discounted bus passes, assistance programs, discounted hotel room rates, and opportunities for educational support such as tuition and student loan debt repayment assistance. Caesars New Orleans also offers support for first-time home buyers, child care assistance, and 401(k) matching programs, underscoring their commitment to the comprehensive wellbeing of their employees.
In sum, a career as a Restaurant Supervisor at Caesars New Orleans offers a rewarding pathway to contribute to an exciting hospitality environment where leadership, service excellence, and a passion for guest satisfaction are valued and nurtured. The role is integral to realizing the company’s broader goals of creating extraordinary experiences and maintaining its status as a top employer in one of America’s most iconic cities.
Job Requirements
- High school diploma or GED required
- ability to work independently
- ability to respond calmly and make rational decisions when required
- good oral and written communication skills
- 1 - 2 years food and beverage supervisory experience
- excellent interpersonal, customer service, leadership, communication, team building and problem solving skills
- demonstrated ability in maintaining consistent, high quality guest service skills
- good understanding of how his/her job responsibilities relate to other areas of operation
- willingness to work any shift, any day, when necessary
- physical mobility with reasonable accommodations
- lift and carry upwards of 50 lbs
- bend, jump, twist, crouch, grip and carry heavy loads
- run on level surfaces as well as up and down stairs
- respond to visual and aural cues
- operate in mentally and physically stressful situations
Job Qualifications
- High school diploma or GED
- 1 - 2 years food and beverage supervisory experience
- excellent interpersonal skills
- customer service skills
- leadership skills
- communication skills
- team building skills
- problem solving skills
- demonstrated ability in maintaining consistent, high quality guest service skills
- good understanding of how job responsibilities relate to other areas of operation
- willingness to work any shift, any day when necessary
Job Duties
- Responsible for the service operations of the restaurant
- able to build a team that creates a memorable fine dining experience for each guest every time
- ensuring consistent, high quality service standards are maintained in areas of responsibility
- implementing training programs that ensure high quality service
- providing adequate training and tools for employees
- ensuring all areas are kept clean and in proper condition
- scheduling of employees to ensure the highest possible level of service
- supervising the front of the house employees in respective food outlets
- maintaining proper employee/employer relations
- reports department activity regularly
- acts as a role model to other employees and encourages others to do the same
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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