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Restaurant Supervisor Lead

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $22.69
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Work Schedule

Flexible
Day Shifts
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Benefits

Medical
Dental
Vision Insurance
Paid vacation
Paid sick time
401k Retirement
Free pizza
Salad
Beverages
Pet insurance
discounted gym membership
Free counseling sessions

Job Description

MOD Pizza is a dynamic and inclusive fast-casual restaurant chain famous for its customizable pizzas and commitment to creating a welcoming environment for everyone. Established with a mission to celebrate individuality, MOD Pizza has grown into a beloved brand known not just for its delicious offerings but also for its vibrant and supportive culture. MOD is more than a pizza place; it is a platform where every ingredient and every person is valued, reflecting a true sense of community and belonging. The company’s core philosophy emphasizes spreading ’MODness’—a unique blend of respect, kindness, and empowerment that fuels both the team and its customers. MOD Pizza prides itself on being a space where diversity is celebrated and where giving back to the community is an integral part of its operations.

At MOD Pizza, the role of Restaurant Supervisor Lead offers a significant career opportunity for individuals who are passionate about leadership, hospitality, and restaurant operations. This position serves as the second in command to the General Manager, playing a crucial role in shaping the guest experience and team culture during shifts. The Restaurant Supervisor Lead is responsible for leading, coaching, and developing the skills of Shift Supervisors and Squad Crew members, fostering a positive, fun, and productive work environment. This role provides a unique blend of managerial responsibilities combined with hands-on experience in restaurant operations, making it ideal for those seeking growth within the hospitality industry.

The Supervisor Lead’s responsibilities include setting the tone for each shift, ensuring the team embodies MOD’s values by embracing every type of customer from the pineapple adventurer to gluten-friendly cravers and beyond. The position demands strong interpersonal skills to create an energized atmosphere that supports both the crew and the guests. The Restaurant Supervisor Lead is also tasked with critical operational duties such as keyholding, cash handling, resolving issues, managing equipment checks, and driving team morale and development. MOD Pizza strongly promotes internal career growth, with over 70% of leaders being promoted from within, highlighting the company’s commitment to nurturing talent and providing meaningful advancement paths. Compensation for this role combines an hourly wage of $18.95 with average tips of $3.74 per hour, totaling $22.69 per hour on average, accompanied by a comprehensive benefits package. MOD is proud to offer competitive pay and diverse benefits, ensuring their team members feel valued and supported.

Working at MOD extends beyond the typical restaurant job; it’s about spreading joy and possibilities through every pizza made, building a culture where everyone feels they belong. The company’s inclusive hiring practices, commitment to accommodation, and supportive work environment make it a standout choice for those who want to be part of something bigger than just a job. Joining MOD Pizza means becoming part of a forward-thinking, vibrant brand that values individuality, growth, and community impact.

Job Requirements

  • Minimum of 1 year of customer service or restaurant experience
  • Must be at least 18 years old
  • Previous experience coaching, teaching and inspiring others
  • Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner
  • Customer service skills and a proven ability to remain calm and focused

Job Qualifications

  • Minimum of 1 year of customer service or restaurant experience
  • Must be at least 18 years old
  • Previous experience coaching, teaching and inspiring others
  • Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner
  • Customer service skills and a proven ability to remain calm and focused

Job Duties

  • Set and sustain the tone of the shift, keeping the energy high
  • Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
  • Keyholder cash handling responsibilities
  • Listen, acknowledge and resolve any Squad crew and/or customer concerns
  • Escalate issues that require resolution to restaurant general manager as appropriate
  • Manage shift duties checklists and address/escalate any equipment malfunctions
  • Focus on the growth and well-being of the Squad and celebrate wins

Job Criteria

Experience

Entry Level (1-2 years)


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