Restaurant Supervisor (JB's Cafe)

Caesars Entertainment is a globally renowned leader in the gaming and hospitality industry, known for its vibrant and immersive entertainment experiences. With a portfolio that spans casinos, hotels, and entertainment venues, Caesars is committed to creating extraordinary experiences for its guests while fostering a culturally rich and inclusive work environment for its team members. The company operates several prominent properties in the Council Bluffs area, including Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn. These venues collectively provide diverse entertainment options, accommodations, meeting spaces, and gaming experiences tailored to meet the needs of a wide range of patrons. Caesars Entertainment emphasizes a mission, vision, and values framework that serves as a cornerstone for its operations and corporate culture. The Mission is to "Create the Extraordinary," driving each team member to contribute to exceptional guest experiences. The Vision focuses on creating spectacular worlds that immerse, inspire, and connect guests with excellence. The company lives by its core values: "Blaze the Trail, Together We Win, All-In on Service," which promote innovation, teamwork, and an unparalleled level of service. Caesars also upholds a strong corporate social responsibility initiative through its People Planet Play framework, aimed at promoting economic development, enhancing the wellbeing of employees and their families, and positively impacting the communities it serves. Within this dynamic organization, the role being offered is a supervisory position focused on overseeing back-of-house operations at one of the food and beverage outlets. This position is integral in ensuring that high-quality service standards are maintained through established sequences of service and operational guidelines. The role includes shared responsibility with the Room Chef for managing the outlet budget, profit and loss statements, cost and labor analyses, and the planning and execution of promotions. Additionally, the incumbent will monitor food presentation quality, oversee cashiering accuracy, conduct inventories, and manage compliance with all sanitation and regulatory standards specific to the State of Iowa and company policy. A key element of this role is the leadership and development of staff, including hiring, training, coaching, mentoring, and performance management to maintain exemplary service levels. This position demands excellent customer service skills to effectively handle and resolve in-person and phone interactions with guests, ensuring customer satisfaction remains paramount. The supervisory responsibilities extend to scheduling, workload assignment, and operational oversight to meet business demands and maximize operational efficiency during all business hours. Caesars Entertainment seeks individuals who can thrive in a fast-paced, high-volume environment with a commitment to integrity, teamwork, and exceptional service. The role requires proficiency in Microsoft Office applications such as Excel, Word, PowerPoint, Access, and Outlook, along with strong communication skills and the ability to handle stressful situations calmly. Physical requirements include mobility to stand, walk, and move around the property throughout the shift, with the ability to perform physical tasks as necessary. A preferred candidate will have a Bachelor’s Degree in Hotel or Restaurant Management and a minimum of three years of experience in restaurant or food service operations, including at least one year in a supervisory capacity. Caesars Entertainment offers a unique opportunity to be part of a respected company dedicated to excellence in hospitality and entertainment, focusing on team member development and community involvement.