Restaurant Supervisor - Full Time

Flying Horse Resort and Club, located in the heart of Colorado Springs, Colorado, stands as a premier destination for luxury, comfort, and world-class hospitality. This prestigious resort offers an exceptional experience featuring top-notch amenities that attract both local guests and visitors from around the world. Among its many attractions are two championship golf courses renowned for their challenging layouts and stunning landscapes, a luxury hotel providing sophisticated accommodations, a state-of-the-art fitness club equipped for all levels of physical training, a rejuvenating spa offering various wellness treatments, and excellent dining options known for their quality and variety.

Flying Horse Resort and Club prides itself on delivering unparalleled service to every guest by fostering a culture of professionalism, dedication, and genuine hospitality. The team at Flying Horse is made up of diverse professionals who bring a wide range of skills and experiences to create a vibrant, dynamic work environment. The resort continuously seeks passionate individuals committed to enhancing guest experiences and maintaining the high standards of service synonymous with the Flying Horse name.

This position is a full-time hourly job based in Colorado Springs with a salary range of $15.00 to $18.00 per hour, plus applicable gratuities and service charge distribution as per company policy. It offers an exciting opportunity to join a respected hospitality employer with comprehensive benefits and career growth potential.

The role of Fortezza Italiana Supervisor at Flying Horse Resort and Club is integral to the efficient and high-quality operation of the East Lodge Fortezza Room and In-Room Dining services. This supervisory role is customer-facing, requiring the ability to support restaurant staff by managing tables, seating guests, and maintaining a positive and welcoming dining environment. The supervisor will work collaboratively with both front-of-house and back-of-house teams to ensure smooth daily operations, including overseeing employee appearance and training, monitoring food quality and sanitation, and managing inventory supplies for beverages and restaurant products.

The ideal candidate for this position will display a passion for hospitality culture, fine food, wine, and beverage service, with a strong background in a busy fine dining environment. Responsibilities extend beyond guest interaction to include leadership duties such as coaching, motivating, and developing team members to uphold and exceed service standards. The Fortezza Italiana Supervisor is expected to resolve customer complaints promptly and effectively, promote upselling to maximize revenue, and participate in strategic planning alongside senior management to continually improve guest dining experiences.

The role demands excellent organizational and communication skills, problem-solving abilities, and a proactive approach to managing resources and costs. Supervisors at Flying Horse are crucial in ensuring that the resort maintains its reputation for outstanding service while fostering a positive working atmosphere that encourages teamwork, creativity, and excellence. This position is not only about managing operations but also about inspiring a team to deliver exceptional hospitality that leaves memorable impressions on every guest.