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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $23.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a leading family-focused entertainment company renowned for its chain of indoor water parks and resorts across the United States and Canada. Known for creating unforgettable experiences for families, Great Wolf offers not only exciting attractions but also a warm and inviting atmosphere where guests of all ages can enjoy quality time together. The company is dedicated to providing excellent customer service and creating a safe, fun, and welcoming environment for visitors. The hospitality and entertainment industry is highly competitive, and Great Wolf’s commitment to excellence and continuous improvement has helped it stand out as a top destination... Show More
Job Requirements
- High school diploma or equivalent experience
- 1+ year previous experience in food service team lead capacity or leadership role
- 1+ year experience utilizing Point-of-Sale (POS) technology
- Basic mathematical skills as applied to cash handling
- Flexible scheduling including nights, weekends, and holidays
- Successful completion of criminal background check and drug screen
Job Qualifications
- High school diploma or equivalent experience
- Minimum 1 year previous experience in food service team lead or leadership role
- Experienced in using Point-of-Sale (POS) technology for at least 1 year
- Basic mathematical skills for cash handling including addition, subtraction, multiplication, and division
- Flexible availability including nights, weekends, and holidays
- Successful completion of criminal background check and drug screening
- Preferred experience with Micros POS
- Serve-Safe and/or TIPS certification
- Demonstrated teamwork skills
- Professional image that inspires trust and confidence
- Positive and enthusiastic energy
Job Duties
- Ensure operational execution by communicating expectations to Lead Servers and restaurant staff to ensure efficient operations
- Provide administrative support for front of house operations including scheduling, payroll, reservations, inventory, receiving, and personnel matters
- Interact with guests and team members, provide feedback to staff during shifts to ensure quality service, and work with management to resolve guest concerns
- Assist with restaurant operations such as Point of Sale transactions, expediting, re-stocking, quality control, and staff breaks and performance
- Ensure restaurants are sanitized, cleaned, stocked, and properly set up for opening and maintain standards throughout shifts
- Communicate with fellow Supervisors across shifts to ensure successful restaurant operations
- Identify out of order equipment and report to Manager for repair
- Support management in staff performance matters including reviews, corrective actions, investigations, and conflict resolution
- Assist with coordination and execution of birthday parties
- Adhere to sanitation, safety, and alcohol beverage control policies to protect establishment and patrons
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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