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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a leading family-focused resort and entertainment company renowned for providing memorable experiences through its extensive indoor water parks, dining options, and entertainment amenities. The company operates in the hospitality and entertainment industry and is committed to delivering exceptional services and creating fun, welcoming environments for guests of all ages. With a strong emphasis on employee development, diversity, and wellness, Great Wolf offers a supportive workplace culture that values growth, teamwork, and inclusivity. The company’s commitment to excellence is reflected in its comprehensive talent development programs, employee perks, and focus on maintaining a safe and enjoyable atmosphere for... Show More
Job Requirements
- High school diploma or equivalent experience
- 1+ year previous experience in a food service team lead capacity or leadership role
- 1+ year utilizing Point-of-Sale (POS) technology
- Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
- Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed
- Successful completion of criminal background check and drug screen
Job Qualifications
- High school diploma or equivalent experience
- 1+ year previous experience in a food service team lead capacity or leadership role
- 1+ year utilizing Point-of-Sale (POS) technology
- Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy
Job Duties
- Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
- Provides administrative support for front of house operations including
- scheduling, payroll, reservations, inventory, receiving, and personnel related matters
- Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service
- works with management to investigate and resolve guest concerns
- Assists with the overall operation of the restaurant(s) including
- Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
- Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
- Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
- Identify all Out of Order equipment and pass along to Manager for repair
- Support management in staff performance related matters including
- employee reviews, corrective action, investigations, conflict resolution, etc.
- Assists with the coordination and execution of birthday parties
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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