Shake Shack logo

Restaurant Shift Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
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Benefits

weekly pay
performance bonuses
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
supplemental life insurance
short-term disability
401(k) plan with Company Match
Paid Time Off
Paid parental leave
Employer assistance program
Commuter Benefits
Employee Discounts
Charitable opportunities
Employee Resource Groups
Career development opportunities

Job Description

Shake Shack is a rapidly expanding hospitality brand renowned for its commitment to quality, community, and a unique customer experience that stands out in the fast-casual dining industry. Originating from a humble hot dog cart in New York City's Madison Square Park, founded by Danny Meyer of Union Square Hospitality Group, Shake Shack has evolved into a global phenomenon known for serving high-quality food with exceptional hospitality. The foundation of Shake Shack's success is deeply rooted in its dedication to its people and communities alike, continuously aspiring to "Stand For Something Good" through responsible business practices and inclusive work culture. Employees at Shake Shack are treated as family and enjoy an engaging, supportive, and fun environment where learning and career growth are actively encouraged. The company strongly emphasizes mentorship and training, empowering team members to thrive and make meaningful contributions both inside and outside its restaurants.

This leadership role offers an exciting opportunity to manage and motivate a dynamic team in one of the fastest-growing hospitality brands. As a leader within Shake Shack, the chosen candidate will oversee service operations, ensuring that safety, cleanliness, speed, and food quality meet the highest standards. The role includes directing and supporting team members during shifts, fostering an environment that promotes teamwork and operational excellence, as well as contributing to key operational functions like purchasing, receiving, and inventory management. Furthermore, this position involves participating in the recruitment process and assisting with employee relations, reinforcing the inclusive and respectful company culture Shake Shack is known for.

Shake Shack offers a competitive weekly pay structure complemented by performance-based bonuses, comprehensive medical benefits, and a variety of perks designed to support the wellbeing and growth of its employees. It is a perfect fit for someone with leadership experience in fast-paced restaurant settings who is passionate about hospitality and eager to develop professionally in a supportive and vibrant workplace. Joining Shake Shack means becoming part of a brand that prioritizes the care of its people and continuously works towards making a positive impact in its neighborhoods and broader communities, making it an attractive employer for career-driven individuals ready to be part of something meaningful in the food service industry.

Job Requirements

  • At least 1 year of restaurant leadership experience
  • Food Safety Certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills, both written and verbal
  • Ability to manage teams effectively
  • Flexible availability to work shifts
  • Commitment to uphold company values and standards

Job Qualifications

  • At least 1 year of restaurant leadership experience supervising a team
  • Food Safety Certification according to local jurisdiction
  • Strong problem solving skills
  • Effective communication skills, both written and verbal
  • Ability to work in a fast-paced environment
  • Demonstrated leadership and team management capabilities

Job Duties

  • Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed
  • Help build and lead high performing team of hourly Team Members
  • May assist with operational support functions such as purchasing, receiving, inventory
  • Participate in applicant interviews and assist with employee relations
  • Ensure adherence to company policies and standards throughout shifts
  • Support training and mentoring of new team members
  • Oversee daily operations to meet performance and customer satisfaction goals

Job Criteria

Experience

Mid Level (3-7 years)


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