Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Standard Hours
Benefits
Perks*
weekly pay
Performance bonuses based on the achievement of pre-determined goals
Medical, Dental, Vision Insurance & Flexible Spending Accounts*
Supplemental Life Insurance and Short-Term Disability*
401(k) plan with Company Match*
Paid time off/ sick time*
Paid parental leave*
Employer Assistance Program (EAP)
Commuter Benefits
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Shake Shack Meal Discounts
Charitable opportunities to give back
Employee Resource Groups
Career development opportunities – we are growing!
Job Description
Shake Shack is a celebrated name in the hospitality industry, renowned for its commitment to quality, community, and people-first philosophy. Originating as a humble hot dog cart in New York City's Madison Square Park, Shake Shack has evolved into one of the fastest-growing hospitality brands. Founded by Danny Meyer, the company blends a rich heritage from fine dining with a vibrant fast-casual atmosphere, creating a unique place where high-quality food meets exceptional hospitality. The company places a strong emphasis on standing for something good, integrating social responsibility with business success by supporting community beautification projects and fostering inclusive, sustainable growth. Shake Shack is a beacon for those who value a positive work culture that cherishes diversity and offers ongoing opportunities for personal and professional development.
The role of a Shift Manager at Shake Shack is pivotal in continuing the brand's legacy of excellence. This position involves overseeing the flow of service and leading a team to ensure that every guest experiences the company’s signature quality, speed, cleanliness, and safety. As a Shift Manager, you will be entrusted with managing daily operations during your shifts, coaching and motivating hourly team members, and assisting with various operational tasks such as purchasing, inventory, and receiving. This leadership role requires a proactive individual who thrives in a dynamic fast-paced environment, excels in problem-solving, and communicates effectively with the team and guests alike. You will help cultivate a high-performing team by actively participating in hiring processes and fostering a supportive environment that encourages growth and engagement. The position not only demands operational excellence but also invites you to be a mentor and role model, embodying the company’s values of community and inclusivity. Shift Managers at Shake Shack enjoy a fun and inclusive workplace culture, substantial benefits including medical, dental, and vision coverage, performance bonuses, and numerous programs supporting career development. The employment type is generally full-time with competitive compensation and weekly pay options, designed to reward commitment and performance. Joining the #ShackFam means becoming part of a thriving community where your contribution helps build unforgettable dining experiences and positive societal impact, embodying the essence of doing the right thing in every aspect of work and life.
The role of a Shift Manager at Shake Shack is pivotal in continuing the brand's legacy of excellence. This position involves overseeing the flow of service and leading a team to ensure that every guest experiences the company’s signature quality, speed, cleanliness, and safety. As a Shift Manager, you will be entrusted with managing daily operations during your shifts, coaching and motivating hourly team members, and assisting with various operational tasks such as purchasing, inventory, and receiving. This leadership role requires a proactive individual who thrives in a dynamic fast-paced environment, excels in problem-solving, and communicates effectively with the team and guests alike. You will help cultivate a high-performing team by actively participating in hiring processes and fostering a supportive environment that encourages growth and engagement. The position not only demands operational excellence but also invites you to be a mentor and role model, embodying the company’s values of community and inclusivity. Shift Managers at Shake Shack enjoy a fun and inclusive workplace culture, substantial benefits including medical, dental, and vision coverage, performance bonuses, and numerous programs supporting career development. The employment type is generally full-time with competitive compensation and weekly pay options, designed to reward commitment and performance. Joining the #ShackFam means becoming part of a thriving community where your contribution helps build unforgettable dining experiences and positive societal impact, embodying the essence of doing the right thing in every aspect of work and life.
Job Requirements
- high school diploma or equivalent
- at least 1 year of restaurant leadership experience supervising a team
- food safety certification according to local jurisdiction
- strong problem solving skills
- effective communication skills, both written and verbal
Job Qualifications
- At least 1 year of restaurant leadership experience supervising a team
- Food Safety Certification according to local jurisdiction
- Strong problem solving skills
- Effective communication skills, both written and verbal
Job Duties
- Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed
- Help build and lead high performing team of hourly Team Members
- May assist with operational support functions (i.e
- Purchasing, Receiving, Inventory, etc.)
- Participates in applicant interviews and assists with employee relations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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