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Restaurant Shift Leader - Unit 569

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Competitive weekly pay
flexible schedules
Paid Time Off
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Career Development
scholarship program
Hardship grant assistance
Education support
Discounted meals
wireless service discounts
computer and software discounts
Fitness Discounts
awards and recognition
Retirement Celebration Program

Job Description

Whataburger is a renowned fast-food restaurant chain originating from Texas, famous for its made-to-order burgers and exceptional customer service. Since its establishment in 1950, Whataburger has grown into a beloved brand with a strong presence in the Southern United States, celebrated for its commitment to quality food and a welcoming environment. The company emphasizes a culture of integrity, teamwork, and leadership development, making it an attractive workplace for individuals eager to grow and make an impact in the food service industry. Whataburger offers various opportunities for career advancement, competitive pay, and a supportive work culture where employees, referred to as Family Members, are valued and empowered to succeed. As part of its mission, Whataburger fosters a sense of belonging and strives to provide a positive work atmosphere where people can thrive both personally and professionally.

The Shift Leader role at Whataburger is a pivotal position responsible for ensuring each restaurant shift operates smoothly and efficiently. This role involves leadership, coaching, and operational oversight, serving as the cornerstone for delivering excellent service and maintaining high standards of quality and safety. Shift Leaders partner closely with Restaurant Managers to uphold Whataburger’s brand promise by leading by example, motivating team members, and managing critical restaurant functions such as food safety compliance, labor and cost control, inventory management, and customer service. A Shift Leader inspires teamwork, drives operational excellence, and handles the demands of a busy restaurant environment with poise and flexibility.

Whataburger provides an inviting culture where leadership potential is nurtured and encouragement is continuous. The position offers competitive weekly pay, flexible scheduling options including day, night, evening, and overnight shifts, and a suite of benefits designed to support employees’ health and long-term success. Shift Leaders receive paid time off, medical, dental, and vision benefits, as well as 401(k) matching contributions to help build financial security. Additionally, the company invests in education with programs offering free English-language learning, no-cost college courses, and tuition reduction pathways, along with the Whataburger Family Foundation scholarship and hardship assistance programs.

In this role, Shift Leaders take charge of their shifts, ensuring outstanding service quality and operational standards are met while creating a positive work environment. They coach and train new and seasoned Family Members to enhance performance and boost confidence, supporting both individual and team success. Shift Leaders are accountable for meeting goals related to food and labor costs, sales performance, and inventory control while strictly adhering to food safety and workplace regulations. They must be able to manage the physical demands of the job and uphold dependable attendance. This role is an ideal stepping stone for those aspiring to grow within Whataburger, offering clear career pathways with potential earnings up to six figures as Operating Partners.

The work environment is collaborative and growth-oriented, inviting Shift Leaders to engage in ongoing training, leadership development sessions, and community involvement. Employees often have opportunities to assist at multiple restaurant locations and participate in strategic meetings, fostering a comprehensive understanding of operations and leadership within the company. Whataburger is an equal opportunity employer committed to diversity and inclusion, ensuring a fair and supportive workplace for all Team Members. By joining Whataburger as a Shift Leader, individuals gain invaluable experience in restaurant management, develop strong leadership skills, and become part of a passionate team dedicated to serving quality food and memorable customer experiences.

Job Requirements

  • Be at least 18 years of age
  • possess a high school diploma or GED preferred or equivalent experience
  • be able to meet business needs and have open availability, including overnights, weekends, holidays, variable hours, and maintain dependable attendance
  • have ability to stand up to 10 hours
  • lift up to 55 lbs
  • and meet physical demands
  • have experience coaching or leading teams
  • strong customer service, communication, and multitasking skills
  • possess ServSafe Food Certification or the ability to successfully obtain and pass the exam during training

Job Qualifications

  • High school diploma or GED preferred
  • experience coaching or leading teams
  • strong customer service skills
  • strong communication skills
  • multitasking ability
  • ServSafe Food Certification or ability to obtain during training

Job Duties

  • Lead shift management to maintain quality, service, and cleanliness standards
  • coach, train, and motivate Family Members, helping new hires ketchup quickly and seasoned pros turn up the heat
  • support goals related to food cost, labor cost, sales performance, and basic inventory processes
  • uphold food safety, workplace safety, sanitation, and compliance requirements
  • foster teamwork, communication, accountability, and a positive work culture
  • prepare, lead, and transition shift operations to keep the restaurant running like a well-oiled fryer

Job Criteria

Experience

Mid Level (3-7 years)


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