Whataburger Restaurants logo

Restaurant Shift Leader - Unit 386

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Competitive weekly pay
flexible schedules
Paid Time Off
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Career development opportunities
Tuition Assistance
Discounted meals
wireless service discounts
computer and software discounts
Fitness Discounts
Awards and recognition programs
Retirement Celebration Program

Job Description

Whataburger is a beloved American fast-food restaurant chain known for its iconic, made-to-order burgers and exceptional customer service. Since its founding in 1950, Whataburger has grown from a single location in Texas to a regional powerhouse with hundreds of restaurants across the Southern United States. The company emphasizes quality ingredients, a welcoming atmosphere, and a strong commitment to its employees and customers. It is recognized not only for its delicious food but also for fostering leadership, integrity, and teamwork. Whataburger is dedicated to creating a family-oriented culture where its employees, known as Family Members, have opportunities for personal and professional growth in a supportive environment. The work environment is fast-paced and dynamic, appealing to energetic individuals who thrive in team settings and are passionate about delivering great service.

The Shift Leader role at Whataburger serves as a critical leadership position in the restaurant, acting as the spark that keeps operations firing on all cylinders. This role is responsible for driving operational excellence during shifts, ensuring that food quality, service standards, and cleanliness are consistently maintained throughout the day. The Shift Leader mentors and coaches team members, referred to as Family Members, helping them improve their skills and build confidence to handle various restaurant duties effectively. This leadership position requires one to be quick on their feet, adept at managing busy periods, and skilled in fostering collaboration and a positive work culture. The Shift Leader partners closely with the Restaurant Manager to sharpen leadership capabilities and strengthen foundational operational processes, contributing to both the immediate success of shifts and long-term growth within the company.

Beyond day-to-day operational management, the Shift Leader is a champion of the Whataburger values, such as Serving with Heart and Winning as One. This role encourages teamwork, accountability, and open communication among the staff, driving a culture where every team member feels valued and motivated. The company provides competitive weekly pay, flexible work schedules including day, night, evening, and overnight shifts, and comprehensive benefits, making this position attractive for individuals seeking career advancement in the restaurant industry. Whataburger also invests significantly in education and personal development, offering scholarships, free English language learning, tuition assistance, and various discounts and recognition programs.

As a Shift Leader, you will not only be managing operations but also making an impact on the lives of your teammates by fostering their development and career paths. This role is perfect for those who are enthusiastic leaders ready to face challenges with boldness, learn continuously, and contribute to a team that values integrity, passion, and excellence. Whether you’re flipping burgers or guiding your team during peak hours, your contribution is essential to the Whataburger experience and success.

Job Requirements

  • Be at least 18 years of age
  • Possess a high school diploma or GED preferred or equivalent experience
  • Have ability to meet business needs and have open availability including overnights, weekends, holidays, variable hours, and dependable attendance
  • Ability to stand for up to 10 hours, lift up to 55 lbs, and meet physical demands
  • Have experience coaching or leading teams
  • Strong customer service, communication, and multitasking skills
  • Possess ServSafe Food Certification or ability to successfully obtain and pass exam during training

Job Qualifications

  • High school diploma or GED preferred
  • Experience coaching or leading teams
  • Strong customer service and communication skills
  • Ability to multitask in a fast-paced environment
  • ServSafe Food Certification or ability to obtain during training
  • Ability to stand for up to 10 hours and lift up to 55 pounds

Job Duties

  • Lead shift management to maintain quality, service, and cleanliness standards
  • Coach, train, and motivate Family Members helping new hires ketchup quickly and seasoned pros turn up the heat
  • Support goals related to food cost, labor cost, sales performance, and basic inventory processes
  • Uphold food safety, workplace safety, sanitation, and compliance requirements
  • Foster teamwork, communication, accountability, and a positive work culture
  • Prepare, lead, and transition shift operations to keep the restaurant running efficiently
  • Collaborate closely with Restaurant Managers to enhance leadership and operational skills

Job Criteria

Experience

Mid Level (3-7 years)


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