Restaurant Shift Leader (Full-Time)

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established restaurant chain renowned for its delicious chicken dishes and vibrant dining experiences. Founded with a mission to deliver more than just food, Zaxbys has grown into a beloved destination where guests come to enjoy great meals, spend quality time with friends and family, and have fun. The company prides itself on creating a welcoming atmosphere that values both its customers and employees. Zaxbys operates with a strong commitment to community involvement, team development, and outstanding service standards. With locations across numerous states, Zaxbys continues to expand, offering exciting career opportunities in a friendly and dynamic work environment.

As part of its growth strategy, Zaxbys is currently looking for dedicated and energetic individuals to join their team as Shift Leaders. This role is vital for maintaining the high operational standards and exceptional guest experiences that the brand is known for. Shift Leaders play a pivotal role in overseeing daily restaurant activities, managing team members, and ensuring that all processes – from food preparation to customer service and cleanliness – are executed flawlessly. This position offers a mix of leadership responsibility and hands-on operational work in a fast-paced environment.

The Shift Leader position at Zaxbys is designed for those who thrive in leadership roles and enjoy motivating others. Shift Leaders set shift goals, assign tasks, coach team members, and respond promptly and effectively to guest needs. They foster a positive work culture by promoting teamwork, recognition, and accountability. Zaxbys supports its Shift Leaders with paid training and development programs, including the Zaxbys Shift Leader Development Plan and Food Safety Certification. Employees in this role benefit from opportunities to advance their careers within the company, flexible scheduling options, and a range of attractive perks such as free meals on shift and significant meal discounts off shift.

Working at Zaxbys means becoming part of a company that values diversity, respects its staff, and offers competitive benefits. Medical, dental, and vision insurance are available, along with disability coverage and life insurance to provide security and peace of mind. The company also offers a 401(k) plan with employer match to help employees prepare for the future. Additionally, Zaxbys cultivates a supportive environment through programs that recognize outstanding employee contributions and reward referrals.

Shift Leaders are entrusted with important responsibilities like ensuring compliance with operational standards, managing inventory, tracking food safety and quality, and maintaining a safe and efficient workplace. They collaborate closely with general managers and district managers, reporting on shift performance and contributing to the restaurant's overall success. This role demands flexibility, strong communication skills, and the ability to lead by example to motivate team members and exceed guest expectations consistently.

Located at 820 Hull Rd, Athens, GA, the store at this property aims to deliver the same exceptional service Zaxbys is known for nationwide. The shift leader role here is a perfect opportunity for motivated individuals seeking a rewarding career path in the restaurant industry with a reputable brand. If you are passionate about leadership, customer service, and working in a fun, fast-paced setting, Zaxbys welcomes you to apply and save a seat at their table.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days nights weekends and holidays
Successful completion of background check
Demonstrates leadership qualities organizational skills and ability to interact cooperatively with others
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days nights weekends and holidays
Demonstrates leadership qualities organizational skills and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys shift leader development plan food safety certification any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor coach and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines policies and procedures
Ensure service product quality and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries ensure product is properly stocked and complete daily inventory counts
Manage food production and quality by monitoring prepping cooking and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes policies and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal state and local laws and guidelines
Utilize management tools and keep neat accurate and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly