Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Recognition Program
Employee Referral Program
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Job Description
Zaxby's is a popular fast-casual restaurant chain known for its chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990, Zaxby's offers a unique dining experience that combines quality food with a fun, friendly atmosphere for customers and team members alike. The company has established itself as a vibrant and growing brand with locations primarily in the Southern United States, and it prides itself on delivering outstanding customer service and fostering a positive work culture. Zaxby's is more than just a place to eat; it’s a community where guests can enjoy great meals while spending quality time with friends and family.
The employment opportunity at Zaxby's is for the role of Shift Leader, which is vital in maintaining the smooth operation of each shift in the restaurant. Shift Leaders take responsibility for overseeing the people, processes, and products required to execute their shifts with excellence. This role entails setting goals for the shift, assigning tasks to team members, ensuring that all company policies and procedures are followed, and responding to guest needs promptly and efficiently. The role offers a pay range of $15.00 to $17.00 per hour, reflecting Zaxby's commitment to rewarding dedicated and capable team members. This is a full-time position that requires leadership skills, organizational abilities, and a strong focus on customer satisfaction.
As a Shift Leader at Zaxby's, the individual will play a major role in creating and maintaining a positive and productive work environment. They are responsible for mentoring and coaching team members to meet all company standards, fostering a culture of high performance, and ensuring that every guest has an exceptional dining experience. Additionally, Shift Leaders manage quality assurance processes such as food safety certification, product quality during preparation, and cleanliness standards in the restaurant. They also assist with inventory management by receiving deliveries, stocking products, and conducting daily inventory counts.
This role involves close collaboration with the management team to develop shift goals and track progress, maintain compliance with all regulatory and company requirements, and apply company cash management policies during operations. Zaxby's offers flexible scheduling, generous employee discounts on meals both on and off shift, paid training, and early access to pay. They also provide opportunities for career advancement in a supportive and engaging work environment, making the Shift Leader position an excellent choice for someone looking to grow their professional skills in the restaurant industry.
Moreover, working at Zaxby's means benefiting from a comprehensive package of employee benefits including medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, a 401(k) plan with employer match, and various employee recognition and referral programs. These perks highlight the company’s focus on supporting their team members’ well-being and professional development. Overall, the role offers a dynamic and rewarding career path with a reputable and people-centered organization dedicated to excellence in food service and team leadership.
The employment opportunity at Zaxby's is for the role of Shift Leader, which is vital in maintaining the smooth operation of each shift in the restaurant. Shift Leaders take responsibility for overseeing the people, processes, and products required to execute their shifts with excellence. This role entails setting goals for the shift, assigning tasks to team members, ensuring that all company policies and procedures are followed, and responding to guest needs promptly and efficiently. The role offers a pay range of $15.00 to $17.00 per hour, reflecting Zaxby's commitment to rewarding dedicated and capable team members. This is a full-time position that requires leadership skills, organizational abilities, and a strong focus on customer satisfaction.
As a Shift Leader at Zaxby's, the individual will play a major role in creating and maintaining a positive and productive work environment. They are responsible for mentoring and coaching team members to meet all company standards, fostering a culture of high performance, and ensuring that every guest has an exceptional dining experience. Additionally, Shift Leaders manage quality assurance processes such as food safety certification, product quality during preparation, and cleanliness standards in the restaurant. They also assist with inventory management by receiving deliveries, stocking products, and conducting daily inventory counts.
This role involves close collaboration with the management team to develop shift goals and track progress, maintain compliance with all regulatory and company requirements, and apply company cash management policies during operations. Zaxby's offers flexible scheduling, generous employee discounts on meals both on and off shift, paid training, and early access to pay. They also provide opportunities for career advancement in a supportive and engaging work environment, making the Shift Leader position an excellent choice for someone looking to grow their professional skills in the restaurant industry.
Moreover, working at Zaxby's means benefiting from a comprehensive package of employee benefits including medical, dental, and vision insurance, short-term and long-term disability coverage, employer-paid life insurance, a 401(k) plan with employer match, and various employee recognition and referral programs. These perks highlight the company’s focus on supporting their team members’ well-being and professional development. Overall, the role offers a dynamic and rewarding career path with a reputable and people-centered organization dedicated to excellence in food service and team leadership.
Job Requirements
- Must be 18 years of age or older
- must have reliable transportation
- available to work a minimum of 5 days and 32 to 40 hours per week
- ability to work a flexible schedule including days, nights, weekends, and holidays
- successful completion of background check
- demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- leadership experience preferred
Job Qualifications
- Must be 18 years of age or older
- must have reliable transportation
- available to work a minimum of 5 days and 32 to 40 hours per week
- ability to work a flexible schedule including days, nights, weekends, and holidays
- successful completion of background check
- demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan and Food Safety Certification
- create a culture of high-performance and train and coach team members to meet all company standards
- mentor, coach and develop team members and communicate performance concerns to your General Manager
- prioritize the guest and team member experience and resolve complaints and concerns in friendly and respectful manner
- create and maintain a positive culture and healthy team morale through recognition and leading by example
- communicate shift goals and motivate team members to meet goals and perform to their highest ability level
- delegate tasks to team members and supervise performance during a shift
- maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- ensure service, product quality, and cleanliness standards are consistently upheld
- enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
- manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests’ satisfaction
- plan shift duties and ensure opening and closing duties are complete
- collaborate with management team to develop goals and report back to management on goal progress
- ensure processes, policies, and procedures are properly followed throughout daily operations
- follow company cash management policies
- maintain compliance with federal, state, and local laws and guidelines
- utilize management tools and keep neat, accurate, and current records
- maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- ensure the team works safely and follows all safety guidelines and procedures
- immediately report all human resources and risk management concerns to your General Manager and District Manager
- escalate other concerns to your supervisor when appropriate
- perform all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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