Restaurant Shift Leader (Full-Time)

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxby's is a renowned fast-casual restaurant chain known for its delicious chicken wings, sandwiches, and unique dipping sauces. Founded with a strong commitment to quality food and exceptional guest experiences, Zaxby's has grown to become a popular dining destination across the United States. The company prides itself on creating a fun, welcoming environment for guests, emphasizing the value of spending time with friends and enjoying great food in a vibrant setting. Zaxby's team-oriented culture extends beyond the dining room, making it an exceptional place for employees to grow and thrive.

Located at 7061 Narcoossee Road in Orlando, FL, this specific Zaxby's location operates as part of the Vista Palms property, which aims to deliver outstanding service that complements the brand's reputation. As part of Zaxby's continued expansion, the company is excited to offer opportunities for motivated individuals to join their team, specifically in leadership roles designed to oversee daily restaurant operations and contribute to a positive culture.

The role of Shift Leader at Zaxby's is a dynamic and critical position responsible for overseeing the people, processes, and products necessary to execute a successful shift. Shift Leaders set shift goals, delegate tasks, and ensure all company standards are met while maintaining a strong focus on guest satisfaction. These individuals are leaders on the floor who mentor and coach team members, fostering a high-performance culture by encouraging teamwork, accountability, and adherence to Zaxby's guidelines.

Shift Leaders at Zaxby's are expected to create a positive and engaging work environment, leading by example and ensuring operational excellence. They handle responsibilities ranging from managing food production quality to inventory control and ensuring a clean, safe workplace. This position offers paid training, which includes completion of Zaxby's Shift Leader Development Plan and food safety certification, emphasizing the company's commitment to professional growth.

Employees in this leadership role enjoy several perks, including free meals during their shifts and a 50% discount on meals when off shift, reflecting Zaxby's dedication to taking care of its team. Flexible scheduling options support work-life balance, while early access to pay helps employees manage their finances more effectively. Moreover, Zaxby's offers clear advancement opportunities for team members looking to build a career within the company.

In addition to these employee-focused benefits, Zaxby's provides comprehensive health coverage options, including medical, dental, and vision insurance. Additional offerings such as short-term and long-term disability insurance, employer-paid life insurance, and a 401(k) plan with employer match help ensure financial security and wellness for employees. Zaxby's also implements recognition and employee referral programs to celebrate team achievements and promote a collaborative work culture.

Overall, the Shift Leader position at Zaxby's presents a rewarding opportunity for individuals who are passionate about leadership, guest service, and team development in a fast-paced, customer-centric environment. Candidates who thrive on responsibility, enjoy cultivating strong team morale, and are committed to operational excellence will find this role both challenging and fulfilling. The job also requires maintaining compliance with company policies, safety regulations, and federal laws to ensure a professional and secure workplace for all team members and guests.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Available to work a minimum of 5 days and 32 to 40 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification and additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective actions when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to General Manager and District Manager
Escalate other concerns to supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly