Restaurant Shift Leader

Potbelly Sandwich Shops is a well-established restaurant brand that began its journey in 1977 as a small antique store. Over time, it transformed into a neighborhood sandwich shop renowned for its delicious food and inviting, fun atmosphere. Today, Potbelly boasts more than 400 locations across the United States, serving up craveable sandwiches and memorable customer experiences. The company is committed to fostering a work environment defined by good vibes and great careers, encouraging team members to contribute to a culture centered on happiness, quality, and community. Potbelly’s dedication to its employees is evident in the supportive workplace atmosphere and opportunities for career growth within its expansive network of shops.

The Shift Leader role at Potbelly Sandwich Shops is a dynamic and critical position within the operations department. Reporting to the General Manager or Assistant Manager, the Shift Leader is responsible for managing and developing associate teams to deliver outstanding product quality and customer service during shifts. This role entails leading by example, motivating team members, and ensuring adherence to Potbelly’s operating standards, including food safety, security, quality control, and customer satisfaction. Shift Leaders play a key part in driving sales, controlling costs, and maintaining an efficient, organized, and welcoming restaurant environment. This position requires a commitment to the company’s core values, a strong sense of leadership, and the ability to effectively manage fast-paced, high-volume shifts. Compensation ranges from $13.00 to $15.00 per hour, including tips, reflecting a competitive wage for the industry. This role is nonexempt and primarily field-based within the shop environment, with rare travel requirements. The position also involves essential physical functions such as standing and walking for extended periods, lifting, and working in varying temperature conditions, emphasizing the importance of stamina and physical endurance.

As a Shift Leader, one leads associates by assigning tasks such as cleaning, line duties, and opening or closing responsibilities while providing feedback and training to ensure continuous improvement and operational excellence. A strong focus is placed on customer service, with the Shift Leader empowered to resolve complaints and ensure every customer leaves happy. Promoting sales through effective marketing plan execution and upholding product standards are integral to the role. Additionally, Shift Leaders manage back-of-house procedures and oversee food cost, labor, waste control, and cash handling procedures precisely. Training on food safety is mandatory, maintaining compliance with relevant certification requirements depending on the state. This role demands strong communication, organizational, interpersonal, and coaching skills, alongside the ability to thrive in a team-focused, high-energy environment.